Dunkin' — Restaurant in Twinsburg

I stopped in looking for a smoothie I never dine at Dunkin so I felt it to be a good change, I was wrong the female cashier working midshift with Kellie on 5/3/24 was the rudest I've encountered in awhile! I'm currently a manager so to receive customer service so nasty was very distasteful. I arrived at the drive thru as the only current customer, when greeted I said "hello , just a moment" while searching the board for smoothies not even 5secs later I was rushed to make my decision so again I say "just a moment please" paused a sec and asked "do you have smoothie options..no response, I wait a few seconds and asked again, no response. I say , excuse me I was rushed to order now I have a question no one is responding? The female cashier chimes in with an attitude about how I'm taking too long she doesn't have time for this and if I have a issue I can leave or pull to the window in a feisty fighting manner as if she was calling me out for a show down. I pull to the window and a man, Korey I believe he said, switched out with the nasty attitude cashier so I ask for her name because I would like to report her. He explained he couldn't give that information out so I direct him to send me a manager above him which Kellie came and dialed the situation down I do appreciate her for that but as I explained to her I work in customer service daily and the lack of patience and over accomodations of unwanted attitude is why so many business are just barely making the cut of staying open. Let's work or giving our employees course work throughout their employment to ensure they are giving their best service for the customers are the reasons their living wages are being met. as of now I see this location is searching for a manager and to apply for the job and clean house of these issues would be very obtainable for a person of my status. Remember you never know who you are...

Today when I went there, there were 3 cars in front of me and I wasn't even talked to at the order speaker until there was only one car left up at the window. Once I pulled forward, it seemed that the car in front of me took a while getting their order. And when he went to pull away he stopped abruptly and knocked on the window saying that they had forgotten his coffee. The woman inside seemed flustered and looked like she just grabbed the 1st cup she saw and gave it to him. The man pulled away and when I got to the window it looked like they were scrambling to remake my order. I assume they gave my original coffee to the man. My coffee was very bland and watered down today.

Honestly every time I go to this location it's a different thing. Some days I go and I have really great service and I get what I ordered and it's time efficient and I have no problems. But honestly most of the time it's slow and the order that I make will be off. Usually I go and the staff are pretty friendly so I don't really have any trouble there but for the most part it just seems like the staff aren't sure what they're doing most of the time. And usually seem a...

I try to only leave good reviews but this is ridiculous. I’m done with Dunkin. I should’ve been done after the time they asked me if I wanted my cold brew hot or iced. I’m not joking. It takes 15-20 minutes every time and if you get anything remotely like what you ordered, you’re lucky. 9/10 times the cold brew is watered down iced coffee. Here’s a tip- we can tell the difference! Yesterday I ordered an iced macchiato with an extra shot of espresso, like i often do. Lol I got a large cup of coconut flavored whole milk (I asked for coconut milk which Is different from coconut flavored whole milk) with a topping of iced coffee. Like a splash of it. Today when I went to get my replacement, it took 4 people to still not get it right. Id rather it take 25 minutes and get the right order. Yesterday when I called, Mason asked me if it was a latte, as if I’m the confused one. Well, Mason, I’m not sure if what I received would be considered a latte. Either way it’s not what I ordered, paid for and not what was on the receipt. Don’t try and blame the customers. Train the employees to know...