Country Kitchen Restaurant — Restaurant in Tyler

I wanted like this place (really bad as it is close to home)….but after the experience we had tonight we will definitely never go again. We walked in their doors at 7:38 pm to be exact and got seated by a really nice guy who got our drinks. We were then greeted by a server who asked if we were ready i said “no ma’am not yet” she then explained to us how kids eat free after 2pm and what was on the kids menu. No more than 2 minutes later she asked if we were ready to order yet and I said no ma’am not quite, she said are you sure?? I shook my head no and smiled and thought wow that was a weird response she then rolled her eyes and walked away. (I have a 2.5 year old son that I am trying to get settled and situated so haven’t had the chance to fully look at menu) I looked at my husband and said do you just wanna leave? I don’t feel welcomed here and I feel rushed to hurry up and order (this is my family’s first time here). We decided we would just stay because we were already there and settled. We then placed our order, we were hoping that the food would speak for itself and make the experience better, it did not. The food was bland and just nothing to rave about to be honest. We ate, packaged up what we didn’t eat and began to leave. As we were walking out the door the server said “next time you come try to come before 8pm” I said “oh do yall close at 8 because on Google it said 10” she began to say “yeah it says 10pm but the owner would like us to be closed by 8.” I said “oh well that’s not how to get business in here!” Server said “I know but that’s just what he likes”. We proceeded out the door. My family and I will never be again and I’ll make sure to tell anyone I know that brings this place up to never...

We went there for dinner tonight, we’re seated quickly but it took a minute for our drink order to be taken, then when the drinks were brought out, he sat them down and walked away even tho we wanted an appetizer, about 15 minutes of looking around for him, he finally came back and asked if we were ready to order, I said we want an appetizer, keep in mind another couple had come in we’re seated and had drinks and meals already being cooked from the same waiter, he dropped our drinks and walked away, after we order our app another 10 or 15 minutes passed before we saw him again with our appetizer, we had been prepared to order 5 minutes before, drinks were empty did not get them refilled until our dinner came which was 30 minutes after we ordered it, by that time a 4 top had come in and food came out fast for them, the food was not great, our pancakes were burnt, our waited had told my husband he could sub sausage for his hash browns because he doesn’t eat them, we got charged for them, when asked about it he said sorry about that, the hash browns I had were mushy and not good at all, eggs did not taste good, and when we were ready to pay, plates picked up and everything, we decided it seemed the only way we were going to get to pay was to go to the front counter but had seen our waiter laughing and sitting with other wait staff rather than checking on us to get our bill, also don’t like that fact that you have to do the tip right infront of them if you pay at the front, seemed at first it might be a good place to try but not having time to look over our bill or even decided if we wanted to leave a tip, broke the ice for me, we will not be back, he didn’t even give me a receipt. Soooo...

It was easily over 80° in the building. We were there for over an hour and it never cooled off. The appetizer took a little while to come out, but it was delicious. If you do ever go here (against my recommendation) you should definitely try the pickle fries, they were actually fantastic. We waited half an hour since we received our advertiser, and never got our food. We tried to ask our waitress for an update on our food, but she quite literally ignored us and walked away. We decided to leave right after that, paid for what we ate and left. The Wingstop across the street is very good by the way.

Some things we witnessed while we were there:

1. we were delivered the incorrect order, which actually belonged to the table in front of us. When the table in front of us was delivered their order, they had to send it back to the kitchen because it looked abysmal. I'm just not sure how you mess up a bacon cheeseburger that badly.

2. at one point, the woman two tables in front of us started walking around the juice bar to try to find a pitcher to fill up her drink. We had trouble getting our drinks refilled as well.

3. The table behind us was there long before us, and they didn't have their food either. We ended up seeing them at the Wingstop we went to after we left. They said they waited for over an hour and didn't get their food. They saw us leave and decided to do the same.

4. last time we ate at country kitchen, we also experienced a lack of AC in the building, and another person had to send food back to the kitchen for being burned. I've never seen black hash...