Starbucks — Restaurant in Union Charter Township

*I would say 50% of the time I go to this particular location they're closed. The first time this occurred I sat in line for 15+minutes. When I finally reached the speaker to order I quickly realized they weren't open. Unlike all the others, I informed those behind me in addition to putting a note up to prevent others from wasting their time. Mind you, this was around 8:30am on a Thursday. I completely understand things happen. Well unfortunately that was only my first encounter of more to come. With that being said, before getting your hopes up and going out of your way, I highly recommend looking if they're open first. When they are open, the staff is great and they make some incredible stuff-which leads me going back.

---very hit and miss with the whole package---

[[[**Fast-forward a few months... Went inside (wearing a mask) to pick up my mobile order and wasn't acknowledged. Once my drink was finished I said thank you and grabbed it. I asked if I could please have a straw ( currently all "condiments" are behind the counter). She handed me a straw. I said 'Thank you' . Not a single word was said; no hello, no yeah, no head nod, nothing! Weird yet rude! Ugh! I get in my car only to realize my drink was horrible!! I went back inside Starbucks to get a new drink and offered to pay for it. Second drink was fantastic but still incredibly odd and even more awkward then before. I must comment on my review I posted a few months back because today's experience was pretty pathetic. With that being said... the staff was extremely rude and they don't always make...

Was my first experience coming into Starbucks. I got a gift card and thought I will finally use it. Wasn't very busy at all. Walked right up to the register. Was greeted with a "Hello" as soon as I walked into the place. Got my decaffeinated coffee and two warmed brownies. The counter that's split in three spaces was dirty, with old and new drippings and little spills. Now there were three people working. Sat down at a table, with powdered sugar looking stuff there. Coffee and drink rings. Looked over to the other tables. Just as bad. Where you can get napkins, one was totally empty and was dirty over there. Again, wasn't super busy, even counting the drive through. All three employees stopped and talked for good 20 minutes. I was in there a good two hours. No one came from around the counter to wipe anything down, or even check if things needed to be done. Floor was leaving shoe prints after people walked through. Need some retraining of employees. "Got time to lean, got time to clean." The whole two hours I was there. Not counting me, there were only two to three people sitting after ordering, once. There was about five in an outs that pre-ordered and picked up. Drive through was hit and miss, not even steady. With such a small place and three employees. Should be no reason for not getting work like that done. Wasn't even busy. You have cameras in there. Check it out, or even the sales between 2PM and bit after 4 PM. Plenty of time to get essential cleaning done and restock done. I have money left on my card, don't think I...

I just wanted to take a moment to thank the incredible staff at this Starbucks. I stopped by today after a very emotional and heartbreaking vet appointment for my dog. I hadn’t eaten all day and just needed something—so I ordered a coffee and a couple falafel pockets through the drive-thru. I know I probably came across as short or distant, and I really want to apologize if I did. I want trying to be rude. I was doing my best to hold it together after hours of crying, and interacting was hard in that moment. Despite that, the barista at the window was an absolute angel. She was so sweet and kind, and even took the time to compliment my nails—something so small but it meant so much more than she probably realized. Her warmth and kindness cut through a really heavy day, and I’ve been thinking about it since. To that barista: thank you. I wish I’d had the energy to match your lovely attitude and keep a conversation going, but please know that your kindness didn’t go unnoticed. You made a difference in someone’s day today, and I’m truly grateful. I hope...