Arby's — Restaurant in Union City

If I could give them a 0 I would. Ordered 2 Beef n’ Cheddar combos got home and there was a squirt of cheese no bigger than a dime on both sandwiches….SECOND TIME IN ONE WEEK! This time I called to report it….no answer. I drove back (15 minutes) went in and asked for the manager. OJ Winder, whose name tag reads Executive Manager, but attitude is worse than the staff he supposedly manages, comes out and I explain this is the second time this week, even show him the food. With a smirk he takes the sandwiches & tells them to make 2 new sandwiches- extra cheese. I explain I don’t want extra cheese just the amount that should be on the sandwich. He ignored me & walked to the back. When they brought me the sandwiches I asked about the fries. The manager and the staff seemed surprised that I didn’t want the cold ones in my bag. Before leaving I asked for his name & the store owner. He scribbled the names on a piece of paper. While sliding it across the counter he laughed and said “Here you go sweetheart” and walked away. I called Keith Fuller, the owner, before I left the parking lot. I left a voicemail asking him to call me regarding the terrible customer service I received at his establishment. Two days later and I’m still waiting on him to call me back.

This is my worst experience ever at Arby’s. Food was horrible & the service, management down, was even worse. They get less business than any fast food restaurant in the area. Now I...

The manager, I think the young lady said that the manager's name was Sy. Whoever the fake blonde haired child was ---- the time was approximately 5:00pm and the day is Sunday, January 7th. When I come to Arby's eith my meal, I usually request a Caramel Chocolate Cookie. This is the only Arbys restaurant that when this manager is working I can never receive a cookie that looks similar to the one you guys advertise. It's always given to me burnt and over cooked. I should have posted this complaint earlier as the 1st time it happened and I asked for my money, the manager with pleasure gave me back my money and then there were a succession of , "Bye!" ""Bye," from she and from members of her staff!! Clearly she leads by example and is destroying the reputation of your establishment. Only in the Black community do we tend to get sub-par customer service. Fix your problem, because their absolutely is one and it lies in your management team!!! And, I would suggest that if they're any other followers like her, you find a way to make sure you upgrade. This time, the younglady at the window didn't even check to see if their were any other cookies not as badly burnt. They seem to take much pride in being less than satisfactory. I hate ordering anything from thos place, I'm always super surprised when everything is right, as more often than...

Fresh off a Frontier flight, stomach growling like a jet engine, I spotted the curly fry beacon of hope… Arby’s. Now, normally, pulling off an interstate exit near Atlanta feels like gambling with fate, but this one? Jackpot.

Drive-thru staff deserve a medal. Not only did they politely confirm they had Dr. Pepper, but they actually paused to refill the machine before I got to the window. That’s next-level commitment. You know you’ve got good people when they’re not about to let you face a roast beef sandwich without its rightful carbonated companion.

Speaking of roast beef — my double stack was a glorious tower of meaty goodness. None of that paper-thin sadness you sometimes get. This was beef with confidence. Curly fries? Full portion. Hot. Crispy. Spirals of joy that tasted like they were fried by angels with PhDs in potato engineering.

Flavor was peak Arby’s. Comforting. Familiar. The kind of taste that makes you believe humanity still has a fighting chance. Honestly, I’m not sure if it was the food or the fact that my order was accurate, hot, and fast… but I felt like I’d been personally blessed by the Roast Beef Fairy.

Bottom line: If you need a post-airport pick-me-up, skip the gas station snacks and head straight here. Just don’t be surprised if you leave with meat sweats...