Che-lo Sandwiches — Restaurant in Union City

I am at a loss for words to express my experience at this location. I've been a patron since childhood, under the original ownership. However, the new management has drastically altered prices, lacks kindness, and provides poor customer service. Today, I made a purchase of three items, including a vegetarian sandwich, which was incorrectly prepared. While in the car with my partner, I noticed the sandwich was missing veggies. I promptly called to inform them and returned to the establishment. The server assured me they would prepare a new sandwich.

As I waited, I observed the owner berating the server who took my order, although a language barrier left me unsure of the specifics. Another customer calmly expressed dissatisfaction with their incorrectly made drink, only to be attacked by the owner instead of being listened to. Shocked by this behavior, I hoped to swiftly resolve my own situation. However, when my food arrived, it was tossed on the counter. Instead of remaking the sandwich, they haphazardly added the missing veggies to the original, flawed sandwich.

Confused, I called the owner seeking clarification, only to be met with more yelling. Despite trying to explain the missing veggies and the additional payment for tofu, avocado, and bread, I was not allowed to speak. The owner interrupted, gaslighted, and embarrassed me in front of other customers who seemed indifferent to a minority woman facing unwarranted aggression for a mistake they made. Fearing a misrepresentation, I called my partner, who witnessed the owner's aggressive demeanor upon arrival.

Concerned for our safety, I began recording the interaction. Eventually, I received a refund, accompanied by the owner's dismissive laughter and holiday wishes. I am utterly speechless about today's experience, feeling hurt and disgusted by the mistreatment. This is not an isolated incident, and I firmly believe Che lo needs to improve. Every individual should be treated with respect, customers should be heard, and accountability should be taken for errors without blaming loyal patrons. I have decided never to return to this establishment.

*on yelp...

If I could give Che-lo Sandwiches more than five stars, I would. This place isn’t just good—it’s a full-blown flavor experience that hits every note perfectly. From the moment you walk in, the warm aroma of freshly baked bread and sizzling meats wraps around you like a cozy blanket and tells you one thing: you’re in for something incredible.

Let’s talk sandwiches. Che-lo doesn’t just make sandwiches—they craft them like masterpieces. The bread is perfection: soft on the inside, perfectly toasted on the outside. But the real magic? The fillings. Every bite is stacked with juicy, tender meats, crisp fresh veggies, house-made sauces that burst with flavor, and just the right amount of spice or tang. It’s obvious everything is made with care, intention, and love.

The sandwiches, I swear, it changed my life. Every bite had that addictive balance of savory, tangy, crunchy, and creamy. I’ve been dreaming about it ever since.

What makes Che-lo stand out—besides the god-tier sandwiches—is the atmosphere and the people. The staff is genuinely kind, welcoming, and clearly passionate about what they do. They remember your name, your favorite order, and always greet you with a smile. It feels less like a restaurant and more like a community.

In a world full of average, Che-lo Sandwiches is unforgettable. Whether you’re a die-hard foodie or just someone looking for a damn good meal, run—don’t walk—to Che-lo. It’s more than food. It’s happiness between two...

I stopped by Che-Lo and ordered the Grilled Pork Bánh mì, which set me back nearly $10. That’s already pricier than I expected for a Bánh mì, and unfortunately, the experience didn’t justify the cost.

Food: The sandwich itself was a letdown. The portion size was noticeably small, especially for the price, and the bread was rock hard—more of a jaw workout than a pleasant bite. The grilled pork inside lacked both flavor and seasoning, leaving the whole sandwich feeling flat and uninspired. A Bánh mì should be vibrant, layered with freshness, herbs, and punchy flavors, but this one fell short.

Service: I ordered my sandwich to-go. While there were seats available for dining in, the overall interaction with staff was minimal and unmemorable—not rude, but not particularly warm or engaging either.

Ambiance: The space had seating, but nothing about the environment really stood out. It felt functional rather than inviting, which makes sense for a quick stop, but not somewhere I’d want to linger.

Value: This is where the biggest issue lies. At nearly $10 for a small, bland sandwich with tough bread, the value just isn’t there. Bánh mì is known for being both flavorful and affordable, but this version offered neither.

Overall, Che-Lo’s grilled pork Bánh mì didn’t hit the mark in taste, texture, or value. With so many other options out there that deliver on both flavor and authenticity, I wouldn’t...