Crumbl — Restaurant in Union

First time ever visiting crumbl for cookies. Wasnt sure what to expect. It was super busy. Packed with people in a small area when you enter. No sinage. The line of people covered the kiosk. A nice young lady who was waiting for her order let us know we had to order at the kiosk. We definitely looked lost. Lol ordering was easy though. What I wanted was sold out. However they had a nice selection of cookies that me and my family found delicious. I would suggest some sinage to hang from the ceiling telling people where to order and where to wait for pick up. Also I was kind of annoyed that there were 2 young female customers vaping inside. Smh smoke and chemicals of any sort should not be allowed. I'm sure it's not allowed but no signs saying no smoking of cigarettes, vape or e-cigarette. You would think this is common sence not to do it in a place of business around people but now days not many people have common sense and are very inconsiderate of others. I gave 4 stars for service cause its fast bit not really much interaction between staff and customers. I really like all the visibility you get as a customer to see the cookies being mixed, baked and packaged. Pretty cool. I will definitely return for another dessert once the menu switches up to something that catches my eye. I'll be in the lookout for something with...

Not only did I order my cookie an hour before crumbl closed but an employee named krystel told me she had no more frosting for my snickerdoodle cookie. Was super rude when I asked for a refund. Not only did she have an ugly attitude but she also was very disrespectful to her coworker infront of my friend and I. She told her coworker that she already asked her to do something once which was very weird because she doesn’t look like a boss to me. And if she is in any position of power it should be provoked immediately. Super hostile environment. She never even asked if my cookies looked okay at the end which in my experience I believe that is part of protocol. Was very dissatisfied as a pink status member. Soooo sad. Krystel, do better. She also didn’t print out my note on my box. Like what can she do right at this point. I almost feel bad for. And when I went back to my car she refused to give service To a guy who came after me. And it wasn’t even closing time. Not to sound like a Karen but she actually ruined my night. I used to really look forward to coming to crumble, but unfortunately that experience has been completely ruined, completely crumbled, if you will. I basically drove 45 minutes through the cold and snow for an employee to tell me she was to lazy to do her job. Girl...

Esperé dos horas un pedido nos sacaron fuera del restaurante a esperar por los pedidos tienen el descaro de borrar mi reseña que había echo será que me tocará ir por lo legal a ver porque ningún restaurante puede sacar a las personas a esperar los pedidos fuera

I waited two hours for an order they took us out of the restaurant to wait for the orders they have the nerve to delete my review that I had made it will be that I will have to go for the legal to see because no restaurant can take people out to wait for the orders outside, I waited two hours for them to tell me that the orders were canceled when they told me to give you 5 minutes at each moment, and door dahs I also waited two hours for your order when I told you about the problem I had they only told me you will be paid $2:50 for your time and I was working by offer and not by hour really what a bad time I spent delete my review as many...