The Habit Burger Grill

I patronized this restaurant for the second time yesterday. The first time, the female employee behind the counter seemed a bit hyper and was a little jumpy regarding UberEats orders vs. In-person customer orders. I was put off by her demeanor, but it wasn’t a deal breaker. When I got home, I noticed my order was incorrect. I ordered no tomatoes and got tomatoes, no Mayo and I got Mayo. The food was tasty nonetheless, so I decided to give them another try. On 1/22/22 I went back and ordered at the kiosk. My son ordered a combo meal that should have included French fries. Once I got home, my son alerted me to the fact that his fries were missing. I immediately called the restaurant, only to be routed to their online comment/concerns form. I completed the form, explaining that I did not receive fries with my order despite being charged for the full value meal. I have not heard anything from the restaurant, no apology, no acknowledgement of receiving my email, nothing. Due to the poor customer service, being charged for missing items, and an overall lackluster experience, I will not be returning to this location. It’s a pity because the food is actually good, but the service needs major improvement.

Update-I was contacted by Habit Burger MGMT. they offered an apology and a suitable remedy to the situation. I feel like they actually value their customers, which is nice. I will return to the location and hopefully the customer service will have improved, and they are more organized. It’s nice to have tasty non-meat options nearby. It would be a shame if their customer service was their undoing.