Bubba's 33 — Restaurant in Universal City

First time visit. 1 star for service... 3.5 stars for food.

I called ahead for our party and got there before the estimated wait time of 40-50 minutes. The hostess said she couldn't see it on her board but she remembered my call and I showed her the text confirmation. Another older lady with a grumpy demeanor went to look around, and then came back to tell us that we have to wait another 50 minutes even though I already called ahead and have a confirmation. Totally unprofessional and unorganized. They ended up seating us 20m later which wasn't too bad for our party of 8.

We got to the tables and waited 20 minutes for a server. He was apologetic for the wait. Took our drink orders - All waters- and we ordered wings and onion rings for appetizers. It took 15 more minutes for the waters to come. 2 of the water cups were filthy. See photos.

The wings came out first. They were ok. The onion rings finally came out and they were delicious!!

We all ordered burgers and one order of the chicken nachos. In total from checking in to receiving our food, we were there from 6:30p to 8:18p for part of our food to come. Only 5 people's meals came out. 10-15 minutes later, 2 more came. They forgot to cook the 8th order, so it took his burger another 35 minutes to come out so they comped his. The nachos had a great flavor, but they were unfortunately cold and stale by the time they came out.

Our waiter was nice, he seemed overwhelmed. There were too many other workers not doing anything, like the older lady at the front with the hostess. She could have been waiting tables instead of being at the front when there was already a hostess.

It seemed like lots of other parties were upset, as the table behind us was complaining too and on the way out, a lady was asking for a big Manager, like a GM after she'd spoken to the manager.

You guys need to get your system together and invest in proper training across the board. Instead of having 2-3 ppl at the front standing, cross train so they know how to take drink orders at least. Nobody should be standing around when you're starting to get busier.

Will we come back? Maybe. Good food, terrible service. I'd hate to see your doors closed because of your...

Bubba’s has officially become one of my top favorite spots in town. The food is always amazing, but what really sets this restaurant apart is the top-tier service and the incredible team. Their warm attitude and professionalism set the tone for an unforgettable dining experience, every single time.

A special shout-out to some outstanding employees who made my visit exceptional:

Danielle is an absolute powerhouse as a manager. Her skills and leadership are unmatched, and it’s clear she deserves a promotion. She runs the show flawlessly.

Valencia, the hostess, is welcoming and efficient, ensuring the flow of the restaurant stays on point while making guests feel at home.

Tori brings a vibrant spirit that’s infectious. Her energy and positivity create an amazing vibe from the moment you walk in.

Cadence is personable and engaging, effortlessly connecting with guests and enhancing the dining experience.

Zach, the new additional manager, is a fantastic addition to the team. He takes time to engage with customers, making you feel valued, and his management skills shine through.

Cayla is hardworking, helpful, attentive, and personable. She truly goes above and beyond to ensure every guest has an incredible experience.

The service at Bubba’s is unmatched in town. Their team’s enthusiasm and professionalism set the stage for a great meal, and they keep me coming back. The welcome you receive here sets the perfect tone for the rest of your visit. This place is a true gem, and I look forward to returning again and...

While we were in San Antonio for some touristy stuff we wanted to eat near where we stayed. My husband jumped on the internet and chose Bubba’s 33. It was clear the restaurant is new. The building, grounds and parking lot are all good sized. Loved the atmosphere from the moment we walked in! In the small entry way there’s a bench made from the rear end of a classic Ford Mustang that makes for a fun photo op, IF the bench is available (it wasn’t when we walked in). Military/sports/music themed restaurant/bar would be the best way for me to describe the establishment. Loads of TVs for watching old music videos, sport events and a screen playing a rotation of military men & women to honor their service. Our server was a very friendly young lady. Actually, all the staff was friendly from the moment we arrived. The food was above average and there was lots of variety. We wanted a variety and we were sharing so we had a Crispy Fried Pickle appetizer and we split a large Meaty Meaty Pizza and Chicken & Bacon Mac N Cheese. The fried pickles were tasty and had a little bit of spice in the breading. It came with 2 dipping sauces: ranch dressing and Bubba Sauce. I’m not really certain what Bubba Sauce is but I would describe it as Mayo based, slightly sweet and a little bit of spice. The pizza had a regular crust with a sweet pizza sauce. The Mac and cheese was very good and the focaccia bread that came with it was nummy, too. Overall, our experience...