Pizza Hut — Restaurant in Universal City

So, today of all days Friday 13th, i head to to Pizza Hut for the usual family dinner. I spend 50 to 70 bucks per visit, which is often. 1st off, I'm disabled and have no voice at all. I use one of those voice boxes called electrolarynx, since i dont have one. The 1st person that waits on me is going over the order and i asked about the pasta bowls, and she said there was none on it. So I move to the side and text the family member who ordered it and she sent me back a receipt. I go back to the counter and wait again. She doesn't come to the counter but the Manager William did, at least he said he was the manager. I tried explaining to him but he couldn't understand me, so i moved a little closer standing by the register, not behind it or anything so he could understand me better. He promptly YELLED for me to get back on the other side. I didn't notice a sign warning me that was about to happen, but then again i figured it was pretty apparent what i was attempting to do since he was the one looking at me puzzled by expression and saying what. Very unprofessional. So i tried explaining to him and he said well they're on there. I tried just to let him know the only reason i was trying to confirm was because of what the other lady had said. He seemed totally bothered by it all and specifically told me I needed to go somewhere else. I paid anyway. Went out to my car and wrote a note so he could understand what i was attemped to confirm. He looked at it briefly and said so what do you want me to do. I said its not about that, it's about you yelling at me and telling me to go somewhere else. He couldn't have cared less. We exchanged a few choice words which he understood that real good and didnt mind yelling it right back in front of other customers. Well owner, he gets what he asked for. I'll spend my money elsewhere. You might want to invest in some customer service techniques to your employees. You wonder why your rating is so low for pizza? I don't. I...

This resteraunt is more trouble and sad then anyone could imagine. I read an online post where the Owner stated Pizza hut Universal city had dedicated drivers to ensure the hottest best fast food delivery. Well we ordered a couple of pizzas and after waiting for over 30 minutes We called the resteraunt and through it's automated system we selected to speak to a person, and no one answers. So we try that several times to no success. We have already paid for our food so we decided to get dressed and drive to the Pizza Hut in Universal city from Live Oak. When we walk out our front door, our pizzas are sitting on the ground with dirt and ants. Come to find out they used Door Dash who didn't even ring the Bell when they delivered. Also the manager was not even in, we talked to a very young lady who was "Acting Manager" who could not give us food or our money back!!! When we went in, the "eat in" resteraunt it was empty, the tables were cluttered with wall pictures and boxes of junk. We have gotten take out from here before, and it's usually pretty good. I guess I can say it paid off to drive all the way there, because it looks like maybe there is a new owner and well I guess from the service and the scene at the resteraunt. THEY DON'T KNOW WHAT THEIR DOING! Sad thing because Pizza Hut is good pizza. I can't rate the food because we never...

For years this was the best run Pizza Hut I'd ever encountered. I was always impressed with the staff and the consistency with which they made the Pizza's. They always opened the box to show you your pizza with a smile and you could tell this was a very well managed store. Sadly, that has all changed. There is new management and now I never know what I'm going to get. My family eats pizza at least once a month and Pizza Hut is our favorite, but I've had it with this location. 1 of 4 pizza's we've eaten in the last 6 months has been what I would consider a good Pizza. If you call in for pick-up, the person on the phone is in to big of a hurry to be professional. Delivery is much worse, even not delivering a pizza at all one time, and having no record of my order when I called them. The toppings are always put on unevenly, Pizza is almost always over cooked, sometimes burnt. Even the pizza cutter cares little about doing a halfway decent job. I've had enough. The last pizza I ordered had so much cheese and toppings on one side that it wasn't cooked all the way, and the other half, with no toppings, was overcooked....my kids barely ate any of it. I'm tired of giving my money to people who obviously don't care about making top quality Pizza. Hope the next closest Pizza hut is better; don't see how it could...