Primoz Pizza - University Heights — Restaurant in University Heights

As a Cleveland native, I enjoy a nice meal from time to time when going out to eat. Today was my first time actually eating at Primoz Pizza in University Heights as I’ve heard many people (including a family member rave about how good the pizza tastes). While the pizza is delicious as was described, while I was checking to see other menu options that were offered, today is Tuesday New Year’s Eve: on the menu it shows specials throughout the week and Tuesdays are 2 for 1 Tuesdays, per the menu it says “Buy one any size pizza get 2nd Free - Any special cannot be combined with another special or coupon”. Clearly something’s wrong as the Cashier never mentioned this and I purchased a medium sized Pepperoni pizza, nothing special or coupons used - If businesses don’t follow/honor their word and in this case their word being their menu, how can I as a customer trust that I won’t be cheated out of future specials/offers?- due to this experience, that is why I’ve rated this 2 out of 5 overall as a first time customer, this makes me question any future visits even though the food was good, the ball was dropped following the...

I had high expectations for this pizzeria. I finally decided to purchase yesterday and was highly Disappointed. I ordered 3 large pizzas with delivery charges and tip my total came to around $80. First I will say the best pizza sauce was delicious but the pan pizza I ordered was dumpy gumpy and did not have a good amount of toppings(bacon,pineapple ,green peppers) I had a taste for a good pan pizza I thought it would be airy with carmelized edges but instead I had floppy raw pizza that actually made me ill. My daughters enjoyed their pepperoni pizza with traditional crust. The last pizza was a traditional with Italian sausage tomatoes spinach and green peppers with basil pesto sauce. They skimped on the toppings and the pesto was very salty and this was one was also undercooked. All of the pizzas had a nice amount of cheese. Unfortunately this will not be added to my...

I just moved to the area and ordered using the restaurant's website. After hitting submit it said Uber would deliver the order. I didn't get my entire order and when I realized it, I was unable to reach the Uber driver to confirm if they had it. When I called the restaurant they said it wasn't their fault and they couldn't do anything about it. As I began to ask why, or how do I get a refund, they hung up on me. Absolutely horrendous customer service. If this is how they treat customers I don't know why anyone, regardless of the quality or not of their food, would support the business. Pizza is a dime a dozen so I'll be finding a better, more customer conscientious business to spend my hard earned money and steering friends towards other...