Starbucks — Restaurant in Upper Arlington

Actually changed this review from 5 star to 3.

I don't leave negative reviews as I understand that everyone has an off day. However, I have noticed the level of customer service at this location progressively declining and generally lacking. When asking for the blonde roast that was advertised on the coffee machine, and being offered pike instead, a customer should not be dismissed when asking or a pour over. Naturally, when we encouraged the barista to do a pour over for the advertised Christmas Blend, she smirked and said 'yes sir' then simply walked away and started speaking with her co-workers about the interaction in her headset. It was obvious. When the product was served, there was no label on it so I checked the app. It was rang as Pike place, we questioned it. While the person who poured the cup was sweet as could be and reassured it was not pike. We asked what it was and she stated veranda, still not the blonde roast that was requested. Not wanting to wait 10 more minutes, we just took it. After this, I see two of the barristas glance our way and state something in the headsets. I mean, come on...

The girl who took the order, very passively aggressive, states outloud, 'sorry I forgot the change the label' to the barrista who made it.

The correct way to handle this: I'm sorry, we do not have that freshly brewed, we would be happy to make a pour over if you have time to wait, as it can take a bit of time". The power of suggestion and politely leading the customer can do wonders. Maybe this can be used as a training...

In the times of COVID - there are few things left to truly look forward to each morning but a nice, delicious hot steaming cup of something amazing from Starbucks. Imagine my disappointment when I waited in the drive thru line this AM for 11 mins AFTER placing my order (11 mins from ordering kiosk to pick up window) - plus longer just to get that far - only to pay $5.25 for a drink that was nasty. What was supposed to be a Venti Hot Caramel Macchiato, was a hot flat white.

Come on Starbucks - get it right! Now - I normally dont give a bad review for one bad experience... but today was truly the 4th bad experience at this location out of my last 5 visits (I work nearby so I frequent a lot) - but not anymore! Sorry...

The employees here were terribly rude to our family when we told them all we had was cash to pay for our drinks. How un-American to not take currency. I saw other reviews that it is because then they can’t then hand you their machine to ask for a “tip”. A tip? Why am I tipping for you to do your job correctly? The tipping thing has gotten way out of hand, especially with the over-priced drinks here. When we told them we didn’t have anything on us except cash they said we needed to leave. Corporate Starbucks should be ashamed of this place! Our family always goes to Starbucks but think All 7 of us will be patronizing Crimson Cup & other smaller shops who actually care about their customers...