Krystal — Restaurant in Valdosta

Please understand...I love Krystal's. Regardless of the cause, it's unacceptable to have to patiently wait 30min in a drive thru with only 3 other cars in it and only a couple of parked vehicles in the lot...all to finally get to the window and grab that sack of Krystal's that you ordered with cheese and onions only....and find for the SECOND CONSECUTIVE visit...it's a sack of regular Krystal's that were so hurriedly prepared that there's disproportionate squirts of mustard and pickles because it was apparently too time consuming to pick a single slice apart from the others had i even ordered it way. Unfortunately, after waiting a sit-down dining amount of time in a short drive thru line, I'm not hanging around the rest of the hour to have the order correctly prepared...possibly with retaliatory "extra" ingredients. I treat the individuals preparing my food with the utmost respect so don't misunderstand; I'm not a Karen. I gratefully took my sack of carelessly prepared Krystal's home and chalked it up to untrained, young employees who, in a society where unemployment is incentivized, were working on a Tuesday evening and were polite. A sack full of Krystal's is not quite the staple of my diet that it once might have been in my younger years, but i still look forward to and enjoy the few times i do indulge that craving. Sadly, if my last two visits are any indication, i can't even do that. Best of luck to the owner(s) and manager(s). I hope you're able to return your enterprise to it's...

I walked into the restaurant tonight because it has been years since I have been around a Steak ‘n Shake and really wanted to eat here. The first thing that I noticed was that the dining room had a barricade of chairs blocking anyone from entering. (Like a literal pile of them not a neat wall). The second thing that I noticed was that it looked like the credit card swipe machines had been literally ripped from the counter and were missing. Next I noticed that there were open trays of food all over the place behind the counter, fries and other trash all over the floor, I could hear the fryer cooking but could not see another soul in the place. I stood there for a few minutes waiting to see ANYONE and nothing. Eventually a female employee walked thru the dining room and disappeared the other way without ever acknowledging my presence. I waited another min or two and then left. I have been in less hostile feeling and cleaner, not to mention more hospitable war zones that this place. Really ashamed at how far steak’n’shake has fallen to make me feel this way let alone leave a negative review. Maybe next time, somewhere else I will finally be able to kill this...

I was just passing through on my way home to another state and I have been driving a while and it was breakfast time but it felt like lunch time to me so I asked the ladies if they would fix the hamburgers and fries for me and they didn't hesitate right away they were ready to do it for me. They apologize that it would take a little time if I didn't mind waiting and I said I didn't and they gave me a soft drink and I sat and waited and it was very pleasant a nice break from driving. The ladies that waited on me were fantastic. Thank you ladies for being so sweet and nice. It's quite refreshing when you're on the road and you meet people like you. The last thing you want to encounter when you're on the road is somebody that's hateful and rude and really doesn't want to be where they're at if you know what I mean. They fixed the food fresh for me and it was really good and hot and I just can't say enough about the two ladies who made it that way and made me feel like I was almost at home lol! Thank you ladies The food was great and you were wonderful and your boss should be proud and give...