Starbucks — Restaurant in Valdosta

Don’t bother going in to receive your pickup order while the COVID-19 regulations are in place. I arrived and noticed the drive thru was long so decided to go in and get my order thinking it would be faster. I walked in and promptly stood in the #3 box because I was 3rd to pick up an order. The cashier asked if I needed to order and I told her no I was waiting for a pickup order, she then asked for my name and said oh they are still working on it. About a minute later the drink was finished and I watched them put it down behind the counter with the other mobile orders. Then another employee walks out from the back room and asks if I need to order. I go to answer him and the previous employee speaks over me to tell him I’m waiting for a pick up order. She doesn’t tell him my name and he doesn’t ask. So I tell her that I believe it is ready and she blatantly ignores me. Then I observe the first people in line still waiting for two of their drinks because they’ve been ignored as well and their drinks were ready, they just needed to be handed to them. So about 5 minutes later it’s my turn and I’m asked what I’m waiting for and I tell the lady. She promptly picks up the drink I watched be sat down and believed to be mine earlier. Another thing to note, there were 2 employees in drive thru, one handing out orders and one taking orders, 2 people making orders, and 2 cashiers. This should not have happened, they were staffed enough to be able to take care of the inside customers. I’m really only upset that the lady ignored me. Also, I’ve worked in fast food and retail. At my previous fast food job if we were staffed that much, no one would have been waiting for their order for 10 minutes, especially if it was ordered online.

Moral of the story: Starbucks employees- figure out how to handle drive thru orders and pick up orders in store at the same time. Don’t speak over customers and don’t ignore them. Future customers- Just wait in the drive thru, the line might be longer but you’ll probably get your order faster, at least until they figure out how to take care of the...

2nd part of story.

Dear,

I want to extend my heartfelt gratitude for your sincere apology regarding the necessity of using English to place an order at Starbucks. Your concern and response have made me feel genuinely respected and understood. I am very satisfied with how Starbucks has handled this issue and appreciate your efforts to improve the customer experience.

At this time, I would also like to thank my Vietnamese friends and colleagues for their empathy and support during this incident. The solidarity and assistance from everyone have made it easier for me to get through this situation.

I hope that my friends and colleagues will stop giving one-star ratings to this store so that this matter can come to an end, and we can all look forward to more positive experiences in the future.

Once again, thank you to everyone.

Sincerely,

1st part

Dear Starbucks,

I hope this message finds you well. I am writing to express my disappointment regarding a recent incident involving my wife and the manager at your store.

During our visit, my wife attempted to place an order using the drink formula displayed on her phone. However, instead of accommodating this request, the manager insisted that my wife read it aloud in English.

This experience left both of us feeling uneasy and disheartened. It is concerning to encounter such behavior, especially from a managerial position. We believe that demanding English proficiency in this context is discriminatory and does not align with the inclusive values that Starbucks stands for.

We trust that you will take appropriate measures to address this issue and ensure that all customers are treated with dignity and respect, regardless of their background or language proficiency.

Thank you for your attention to this...

I used to really like this location but it's just turned downhill. I don't know if there's new people making the drinks and taking orders or what, but every time I come whether day or evening, they mess up my order. And not just mine, my sister's, too. So just to clarify first, I used to work at Starbucks awhile back. I know how to order correctly, yet apparently I'm talking jibberish for them to type in the wrong drink. They even repeat it back and still get it wrong. For example, today I ordered a green tea frappuccino. I got cold liquid matcha mixed with soy. Tiny bit of ice. It makes me so disappointed. And for my sister's, she orders her iced peppermint mocha. They say it right over the speaker but as soon as I get to the window, they hand her a hot one. After a few times of this happening, one of the male baristas actually formally cussed us out in a nice way while I was in the car with her. Saying that it was my fault, that I didn't know how to order it right, when the order taker clearly said iced and obviously forgot to type iced before putting it through. It was rude. Not one time had that happened. And again, I worked at Starbucks for over two years. I know how to order my drink. I tried to give them another chance today, even said my order slowly, and got this... yucky drink. So my advice, don't go here. If it works for you, by all means, keep going but either they have vendetta against my sister and I or they don't know how to ring things up correctly. Maybe both, I don't know. I'm not going back. I'd rather take my chances at the other Starbucks...