Sharetea — Restaurant in Vancouver

This is one of my favorite places to get boba tea, but I will not be continuing coming here. I will no longer be reccomending this spot to my friends and family. The drinks are always fantastic and when I want a boba tea, this is where I want to go. Although, lately the boba has consistently been undercooked.

I'm disappointed that I don't feel that this is an inclusive or welcoming space anymore. People that I know who like to come here have also expressed to me they don't like coming here anymore.

The past few times I've been the staff have been rude or just outright ignored me. I don't want to scream that I'm being treated differently because of my disability and I recognize it could be a number of factors at play, but I have to use a mobility aid sometimes and I noticed on days that I go in without it, the staff aren't rude to me. I'm fairly certain a staff member was laughing at me on my most recent visit.

I think it's also a bad look when I'm made to feel obliged to only order at the automated terminal now, because staff will be so engrossed in their personal conversations they couldn't be bothered to look towards the front end and then still be asked to tip.

What really drove me to leave a review is this past time I went in, it wasn't busy at all and there were also people inside with their drinks, so maybe it didn't bother them, but the volume of the music was almost painfully loud. It wasn't so much the volume of the music though, but the content of the music that was incredibly bothersome on top of the volume. I don't know many people that want to patronize an establishment with music playing that is throwing around F bombs every other word, other expletives and not to mention the racial slurs. I think the genre was somewhere in the realm of gangster rap.

I have never been more...

This place is the worst. I live 25 minutes from here. I ordered a drink on my way home. I didn’t try it until I got home, and it was wrong. I ordered it 30% sweet. They made it full sweet. I couldn’t drink it. It made me sick to my stomach it was so sweet. I had to go to work, so I didn’t have time to drive the hour round trip to take the drink back.

I drive the 25 minutes back the next day, and they said they wouldn’t replace it. They said unless you say something right when you get the drink, there is nothing they can do. They said it is out of their hands, their manager wouldn’t allow it. They would get fired. I asked them to call the manager. They did. The manager said to remake the drink.

I wanted to buy a drink for my daughter, and they literally wouldn’t let me. I didn’t get upset. I wasn’t rude. I actually think I was pretty nice considering how rude they were being. I was just taken aback by the horrible customer service. They messed up my order. How hard is it to just make it right? Why does it matter if it was the next day? I have the full drink. I have the receipt. I was already inconvenienced by having to come back. Other stores would just say, “I’m so sorry! Let me make that for you. Does your daughter want a drink? I can make her one too!” And that is how you keep customers coming back.

Every business is great when things go right. You can really tell what a business is all about when things don’t go right. How do they handle it? These people handled it the absolute worst...

I've been to other Sharetea locations, but it's awesome to see one in Hazel Dell! I am a fan of bubble tea and it's easy to find places that sell these drinks, but not many places make them well. I've had nothing but positive experiences from Sharetea.

They have a nice variety within their menu, and I appreciate the inclusion of milk alternatives (soy, almond, and coconut). I would recommend the fresh milk family, which comes with pearls, pudding, and herb jelly, or the handmade taro. They offer a great selection of toppings, especially the jellies. In addition, not many places give you as much variance within the level of sweetness you can choose, or the ice level. Sharetea seems to be very dedicated to giving you the drink you want.

In addition, the service is nice and patient. If you have any questions, they'll happily answer and give you their recommendations. Definitely...