Habit Burger & Grill — Restaurant in Ventura

EDIT: It's been over a month since the owner said they'd "follow up" with their "team". No change. This is not a mistake or a mystery, as the owner's response implies. Absolutely deliberate. If they ever restore their system to the way it was or even add back in the "extra" options for a charge, I will return. But I am tired of this kind of sneaky business practice and will not reward the dishonesty. One more star removed for trying to deceive with a response to the review.

Unfortunately, Habit has limited the customization options - probably to save a few pennies without telling their customers they're getting less. Shrink-flation, I guess. One of the main reasons I used to go to the Habit often for lunch was the ease of adding extra tomatoes, pickles, etc. This is no longer possible. There were no other obvious changes to the online ordering setup, so I guess their web master was specifically directed to remove those options. It clearly is not a mistake.

The change could have been to charge 25 cents for extra veggies or something like that, but then they would have to be honest and admit the cost increased. Instead, sneaky tactics were employed to provide less for the same money without it being obvious. This is happening in many restaurants - even worse at some of them - but these tactics are way too close to bait-and-switch for me to be ok with them. Customers get upset when prices go up, but too bad. This is how business works. Cost goes up, prices go up. Reducing portions or removing options for free add-ons is just a way to increase profit without customers suspecting their dollar is not going as far. I never expected the Habit to join in with these dishonest business people, but here we are. If you are going to reduce what is offered for the same price folks were paying before the change, just tell the customers! Be honest! Have some integrity. Until Habit decides to do the right thing and be transparent with its customers, I will be...

Habit Management,

My Family and I attended your Telephone Rd location and I've never experience such an unprofessional Staff. As I repeated my order to the cashier and he conversed with his Co-Worker about leaving early. The male cashier, still manage to get my order incorrect and instead of a Teriyaki chicken sandwich I got a Teriyaki Char Burger, mind you I repeated my order twice. When my ticket was called (#15) and the server handed me my food, I notice the chicken on my salad had some red (blood veins of the chicken) I was going to feed my 7 month old some of the chicken, their fore I let her know the chicken was still raw and if they can recook the chicken. The server herself said to me, you can keep it or toss the salad yourself? I decided to keep the salad to not waist food. As I went back to serve my drinks both the cook and server were speaking Spanish about my order and how their was no problem with the chicken. The server then responds back saying I was complaining so that I can get a FREE MEAL!! I go back to my table to give them the salad back and let her know Im not looking for a free meal but for the chicken to be cooked correctly. They had also fail to give me a cup for my sons kids meal which she seamed irritated when I asked her for a cup, her responds was (didn't they give you a cup already). Last I asked for a copy of my receipt which I never received after paying. Staff also made a big fuss and the same server, (not sure if shes aware of her tone of voice) was asking the cashier why I wanted the receipt and that he should of asked why I needed a copy? Non the less this will be a location not to come back to. I hope Management takes the time to retrain Staff on customer service etiquette and that they also provide a happy work place for their employees, as sometimes our employees can be a reflection of our own...

I work right across this location and our store employees including me are a regular customer. They messed up the big birthday order (in fact they never get our order right. They either overcharge or mess up regular order) two weeks ago and we addressed it to them. The manager gave free burger coupons as an apology and I went there to order today and use that coupon. The team gave one less burger than mentioned in coupon and I stood there for five mins waiting for someone to approach me but they all ignored me. I had to approach and ask someone and when I did she said I can wait in line and pay for that last burger. I had more than four burgers and she have me two ranch so I asked for more and she said she don’t have anymore and that they’re out of it as I’m seeing other employee passing ranches out to other customers. I checked the order once I got home and half of the sandwiches didn’t have tomatoes in it. At this point, I think they didn’t put tomatoes on purpose. I don’t care about how many burgers she gave me nor do I care about the tomatoes. I care about the inhumane act of all the employees in every possible way. I work at a salon and I know what it takes for customer service and definitely doesn’t include ignoring customers. I request that you train employees at the register enough to not...