The Honey Baked Ham Company — Restaurant in Ventura

I don’t normally take time to write reviews but felt I needed to after all of the hard work the staff visibly put in over the Holidays. I was there when the machines went down and saw that the staff was working hard to take care of every single person in line and keep us informed of the status of things. It was frustrating for the business to have issues the day before Thanksgiving but what was controllable by the staff was being handled with great efficiency and care. I am from out of town and had wanted to pick up a ham on my way to family for Thanksgiving. I had expected that I may encounter a line given it was the day before Thanksgiving but was surprised to see just how long the line was. Because there was a huge line I walked inside to see what was going on and noticed that there were cashiers at every register helping customers. Can’t really complain about a line when every available register is being used. There was a nice lady walking the line, I think her name was Sue, who was doing her best to answer questions and make sure people were in the correct line. When I got to the front of the line I was helped by Christy who was amazing and professional. I appreciate that even though it was busy she noticed I had reserved a quarter ham and explained to me the cost difference between the more expensive quarter hams and the half hams. We were able to get me a much bigger ham for almost the same price I would have paid for the smaller quarter ham. So I now have leftovers I can look forward to in my freezer. I have read some of the reviews and understand people’s frustration about glaze issues ( given there was an issue with the machine and the staff was very transparent about what was going on and the work they were doing to get it fixed) but I don’t understand posting a poor review without giving the business a chance to rectify the situation. While I feel corporate could do a much better job ensuring the stores have enough room to care for their holiday traffic ( that store seems way to small to handle that kind of holiday traffic), I feel like the manager did a great job ensuring the workers in the store were doing what they could to keep things going and get people cared for. We will come...

I visited the Ventura Honey Baked Ham location on Saturday, April 19, 2025. I had a horrible experience. I had reserved a ham but the cashier could not find the number so she got someone from the back to assist (I am assuming she was a shift supervisor). The girl came out and asked me if the ham was pre paid. I said no and I was not given that option. She said that my confirmation number for a 12 lb ham was not priority and that the largest ham was a 10 lb ham. She gave me a condescending response and told me that she couldn’t make the hams bigger. I was a little taken aback by this because she was over the top rude. She proceeded to ring me up for a total of $115.50. I said there is suppose to be a $15 coupon automatically applied. She just looked at me and rolled her eyes, as if it was such an inconvenience for her to apply the discount. When I arrived back home, in Santa Barbara, I called the store and got the same insolent child. I called regarding the awful experience and there was dead silence on the other end of the phone. I said hello, are you still there? She replied I was just waiting for you to stop talking. I told her that I will be reporting her to corporate on Monday, April 21, and hung up. I have purchased many hams from this location in the past and have never come across such an immature, disrespectful and unprofessional worker until now. I did not deserve this treatment nor does anyone else. She should be fired. This is not an employee who has Honey Baked Hams best interest at heart.

Also, the ham I received was black and dry. The hams I have purchased in the past are golden. I, to say the least, was very disappointed with the...

I ordered a honey-baked ham for each of my team members, and they were absolutely delighted with it. Everyone raved about the incredible taste—so tender and flavorful, especially when served cold. However, reheating the ham slightly diminished its tenderness. You can also order the ham by the slice.

The service was exceptional by Nicole, Sal, and the rest of their team. When we arrived, our large order, including ham, turkey, side dishes, and desserts, was already ready to go. Although it’s all for Thanksgiving, I couldn’t resist trying a taste, and it was absolutely delicious! The ham comes roasted or smoked, and I particularly enjoyed the smoked version.

I highly recommend their side dishes as well: Country Cornbread Stuffing Green Bean Casserole Loaded Smashed Potatoes Double Cheddar Mac & Cheese Savory Gravy Cheese Potatoes Au Gratin

And don’t miss their desserts: Southern Pecan Pie Pumpkin Pie Coconut...