Urbane Cafe — Restaurant in Ventura

Today on Saturday December 12 at the Urbane Cafe in Ventura I ordered a Gourmet Grilled cheese sandwich and a bbq Tri tip sandwhich without the coleslaw and a coke and lemonade. Drove home only to find out instead of bbq tri tip they gave me a southwest chicken. How anyone can get tri tip and chicken mixed up I don't know how. Also mind you they weren't even busy it was dead at the location when we got there at 731pm. I called to let them know they gave me the wrong order I spoke with Rafa who was supposedly the manager and he tells me what did I want them to do. Well I told him I want what I ordered and I drove back to get the correct order. I drive the 10 min there told them I'm here to pick up my correct order which I do get. Then I tell them how hard is it to get the order right ones red meat and the other is white meat. The guy at the register says something under his breathe as I was leaving. So I walked back in and said I would also like a free lemonade since they missed uo my order. The manager Rafa who was at the register said that they can't do that but he can give me a chip or a cookie and I said no I would like a free lemonade and he then said again that they aren't allowed to do that. Now isn't he the manager is there a rule that says u can't do that. No he made it his personal choice to not provide a free lemonade because of my remark about how hard was it to get the right sandwhich and it showed his name on the receipt. Now this young millennial needs to go to school and get a lesson on customer service. So I called the Urbane Cafe in oxnard to ask if they aren't allowed to give free lemonades and to my surprise she said if they messed up an order it would have not been a problem to provide a free lemonade on their behalf. Now that's great customer service and I usually order from the Urbane Cafe in oxnard but went to the one in Ventura since I was dropping off stuff for my mother who was on life support for 3 weeks fighting Covid and now at a rehabilitation home. I would never go to that Urbane Cafe if their managers don't know a thing or two about great customer service. You made a mistake own up to it just because you got called out for it and so u took it personally and refused and made your own personal choose to not give me the free lemonade out of spite. If you can't handle it get a different job. Oh and I never got an apology for the mistake...

Urbane Cafe is a great place for sandwiches and salads. I almost always stop by when I'm in town. I either come to this location or the Camarillo store. The bread that they include with each order is really delicious. It's simple but very tasty.

I try to order their seasonal specials. The most recent ones are the Mango Jicama Salad and I've gotten it with chicken and ahi tuna. I've also ordered their Ahi Salad and the dressing that it comes with is really good, the Japanese Chili Garlic dressing. Be sure to double check if the protein is actually added to your order, I've had at least 2 orders slip through where I just got a plain ol' salad and not getting the chicken/tuna I paid for. Bummer.

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Passing through Ventura and looking for a quick and tasty place to get lunch , I stopped in to this Urbane Cafe location .

Parking was super easy as there was plenty of open spots in front of the store .

Menu was easy to navigate and the staff helped me decide between the salads. Sat outdoors but got confused as there are two stores next to each other and it was t very clear which tables belonged to Urban Cafe .

Salad was excellent! Fresh flavors healthy portion and a very good piece of bread to accompany. Goat cheese and pecans are a wonderful combination with the mixed greens and chicken .

Prices are very reasonable . Definitely worth stopping in...