KFC — Restaurant in Vernal

We just went through the drive through, not sure if the girl on the mic was new or just having an off day. She was really nice. However, it was difficult to place the order correctly, We repeated it three times that we wanted the Family bucket the 16 piece and she kept thinking it was a single person order. then she made it sound like the only choice we had was breast and wings for the chicken, which that is an upgrade, which is fine. However, they only had three breast and wanted to still charges the upgrade and then she didn’t let us choose the four sides that we got she chose for us two large coleslaw, and two large mashed potatoes and gravy, then when I brought it up to the window, it should’ve been different because it wasn’t the upgrade. They just brushed it off that they had already charged us for it and it was no big deal that was a different girl than the one who took her order that was pretty snotty and didn’t really care too much about what I had to say or my questions or anything. Could’ve been having a bad day there was a line behind us due to the order mixup and complications, but if you’re in customer service, you should have that personality. She told me that it was only a dollar difference and then walked away and then turned around and said it was a four dollar difference and turned around and it didn’t get resolved. We’ll see how the food tastes. :) no honey or butter and the root beer was not sealed all the way when we got home and their medium mac & cheese was like a kids mac & cheese pretty sure I Piss them off. We should get what we paid for… is...

Sad I have to give one star, no stars is the best review! Spent $46 at KFC like a idiot! Could have gone somewhere else but it had been a while and we wanted a quick meal. Ordered the food and paid. Wife checked and it was wrong, they fixed it. She came home opened the rest of the food and it was still wrong. Ordered 8pc meal got a 6pc well, 2pc and then a couple chunks of bone and crust. Also ordered grilled got bones and crumbs. Garbage absolute garbage. What happened to quality? What happened to pride? What the hell happened to customer service? Please owner of this establishment get in there and make corrections or please close the doors and let someone put a business there that cares!!! You have a prime location and could be something people want but I will never be back till you announce new staff with the listed remarks!! Should have never gone and never should have paid $46 for a meal I’m going to pay for the...

At KFC in Vernal, the girl who took our order was visibly irritated even before we got to the counter. We ordered an 8 peice meal and wanted to substitute coleslaw for wedges. Every time we go to KFC we do this. After getting more angry, the server told us that we were not allowed to substitute AT ALL. Later, we tried to talk to another worker about it. The first worker came over, interrupted our conversation with the new worker, and said that she was told not to substitute ever. She was still really rude and the new worker just threw his hands up in the air and basically told us that we couldn’t do anything because that was what the worker was told. Both of them were younger high school kids and would not listen to us. I am disappointed at the terrible service we received. I don’t think I will ever go to KFC in Vernal again when they...