McDonald's — Restaurant in Verona

Just visited McDonalds and had the worst experience of my life!!! I ordered 6 meals for 6 kids and knew right away I did not receive all my drinks. I let the drive through worker know and she rudely said "I gave you everything, now go!" I calmly stated I ordered 6 meals, this is only 4 drinks. She said JUST GO! I GAVE YOU EVERYTHING. She proceeds to demand and try to rush me WHAT ARE YOU MISSING, IF YOU ARE MISSING SOMETHING WHAT IS IT???! I said, I just ordered for 6 people as I was trying to look over the faded receipt and not remembering every single drink I had ordered, she then tells me I'm a Karen. "You're just being a Karen!" I asked for a manager, and she brings him over and tells him I'm being rude. I was never once rude, I'm the customer just asking for the items I'm missing. He hands me the two drinks I was missing that were sitting there and apologizes. I have NEVER in my life has to ask for a manager. Do not visit this McDonalds if you want to be cussed out for THEM not getting your order...

Worst customer service ever, at a McDonald's. The one located on Odana Rd. and the one off Hwy 151, on the frontage road, would be much better choices. This McDonald's in Verona is unfriendly, unhelpful, and rude. I went through the drive-through at about 6 pm. The screen, at the drive-through, was not functioning. The person taking the order did not greet me in a friendly manner. The order was for "grilled" chicken Southwest salad, which was printed on the salad label and receipt, but I was given "crispy" chicken on it. I called and spoke to a manager, but she was not the general manager. She wanted me to drive back to get a new salad or refund, refusing to do any kind of gift certificate or refund over the phone, saying I had to come "in person," but I really didn't want to drive another 20 minutes out of my way to do this. She also NEVER apologized for the inconvenience or for the mistake on the order. No McDonald's has ever treated me like...

Service has plummeted off a cliff. The last two times I visited have been awful in their own way. Today I ordered my food and noticed it was entered incorrectly(order #310). I told the cashier who assured me it would be correct. I then asked the person preparing the food to please make sure it was correct. I got home and it was wrong. My fault for not checking but still. The time before that there were employees standing around off the clock, I know this because management asked them when they started. After the manager walked away me and my 9 year old learned some colorful new words. Obvious that nobody really cares. I poured 3 different sodas before I got one that actually had syrup in it. When I brought this up the employee admitted they were bad after tasting and then walked away to do something else, but never fixed the soda. I could go on but I really dont think anyone at this...