Domino's Pizza — Restaurant in Victoria

I recently had the unfortunate experience of ordering from Domino's Store #8061 located at 8809 N Navarro St Suite 200 in Victoria, Texas 77904, and I must say it was an absolute disaster from start to finish.

I placed an order for over $50.00 to feed the hardworking employees at Maurice's store who were putting in extra hours for Black Friday. However, instead of enjoying a well-deserved meal, we were met with incompetence and disrespect.

To add insult to injury, the delivery driver managed to deliver the order to the wrong location, specifically to Melrose Clothing store. Not only did they mess up the delivery, but the employees at Melrose apparently thought it was acceptable to accept the food meant for another establishment and even had the audacity to devour it like they were the ones who footed the bill.

Upon calling the store to rectify this egregious error, I was met with the most appalling customer service I have ever experienced. The employee on the other end of the line seemed to think it was my fault that their delivery driver couldn't distinguish between Maurice's and Melrose. The lack of accountability and the rude demeanor displayed during our conversation left me utterly appalled.

After hours of trying to sort out this mess, the best resolution they could offer was a discount on the pizza they had to remake. Shockingly, even after the supposed remedy, the replacement pizza was delivered in a sloppy manner, and the delivery driver had the nerve to act as if I personally orchestrated this entire fiasco.

I am thoroughly disgusted with the way Domino's Store #8061 conducts its business. The abysmal customer service and complete lack of value for customers make it clear that this establishment has little regard for the satisfaction and well-being of its patrons. I strongly advise anyone considering ordering from this Domino's location to think twice and explore other options that prioritize customer service and professionalism. This experience has left me questioning why I ever chose to give my hard-earned money to such an inept and disrespectful...

There was no remorse at all on the end of the manager I spoke with, pretty much I ordered on the wrong date and it’s not there fault because he said they only had two workers on hand. What happened? 08/11/2024, 3:05 pm we placed an order for 12 pizzas and were told that they would take an hour , maybe hour and half at longest to get delivered. But the did not arrive so I called and then was told by Aiden the acting manager that they were placed on a timed order for 5pm . He said that they would not be put into oven till that time . He was unaware why it was in system that way. I asked if they could put them in and he said yes but it would still be another hour before they arrived because I lived so far away. I lived approximately 7.4 miles away. So it is not that far. He said that what his computer says, but I still have others in front of me because they only have two workers..,. I ordered at 3:05 this is at 4:50?that I’m being told this ???? I asked if I needed to pick them up even though I’m helping host this party, he said, if you want. So I then ran around and Thank fully the Great Grand parents were able to leave and go pick them up. Not acceptable Domino’s! And guess what I called to get a direct line and someone else said they were manager, did not want to give me the number for customer support. He said, he is busy and it is online…. ???? I believe in customer service, what...

This use to be a good place until one of the managers in charge got very disrespectful to my husband. This started out from Ordering online. Two large unlimited topping pizzas with taxes and delivery about $29 plus $8 to $10 tip. Pizza came in delivered, he gets it and puts it in his truck so when I get home or my son they know where it's at. He works overnight so he had to go to work. I didn't get home till about maybe 1:30 in the morning or so. Went to the truck got the pizza and low and behold when I open it there was hardly any toppings and absolutely no cheese!! There was no way I could call back cuz it was already closed. I didn't want to bother my husband. Anyway to make things short he called to speak to a manager and everything went okay until when she told him, why, you had about 3 hours to call but you didn't call so that's unexcusable. He preceded to say it was busy he works! Things got heated up she kept flapping away until my husband got enough of it and cussed her not directly at her just said G Damn, why do I have to explain my actions to you. She wouldn't shut up so he hung up! Oh and just let everyone know that he works 14 to 16 hours a day so it was pretty tired! This location has lost two customers including others now. Will be going to the other locations for now on. Don't recommend this place, go to the other...