Chateau Chang — Restaurant in Victorville

First time going into this fine dining establishment, I had made a reservation a week before for Friday night 6:45p.m. My wife and I walked through the doors to a low lit room with an empty bar at our left, two waitresses, and 6 of the 15 tables occupied with guests. We stood there for almost 3 minutes before we were even acknowledged. The waitress who's name I will withhold for embarrassment sake on her behalf which had no personality what so ever, asked if we were the ones that had the reservation? I replied "yes we are" she didn't say a word, took us to our table, Sat us down then walked away, thought that was odd but whatever. I went to the restroom to see how clean it was, it was very clean, so I give that an A plus. When I came back out and sat down it was still just about five minutes before the waitress came and asked if we wanted anything to drink, we said yes and told her we were also ready to order. We wanted to try their escargot as an appetizer which came with five in a bowl of butter sauce. This dish of tiny wedged in rubbery, tough and also bitter snails came after almost twenty minutes after ordering them, not impressed thus far, for our main dish my wife ordered a grilled shrimp and vegetable platter which came with rice, and a salad. She had sparkling water with bitters for the drink. I order a filet mignon which came with a baked potato, steamed vegetables, and a salad. I had a bottled beer for my drink. The waitress did not return until twenty seven minutes after we ordered. The salad was very good, the shrimp was very tough because it was overcooked, the rice and vegetables were good, my plate with the filet mignon and the potato and the vegetables was spectacular. We decided not to order dessert since we didn't figure it would come before the place closed. We asked for our bill which came to eighty nine dollars and some change. This the waitress brought very promptly. No, "How was your meal"? No "Thank you". No "Have a nice night, please come again," Nothing like that. It is ashame, nice looking place that we will...

I had to edit my previous review. Here is my updated review:

I have been a patron for nearly 20 years. I had not been here in the past 2 years and since I was in the area yesterday evening I went there to have dinner. I happily greeted the owner who seated me and took my order. The place still had the same fish tank in the middle but there was a musty smell. They added a singer for entertainment. While the drink and salad (salad is part of the dinner) came out right away, I sat for an hour and still my dinner had not arrived. The place was not busy, in fact I counted only 3 tables of customers when I arrived. No one came over to apologize for the long wait or even to offer a refill. Every time I saw the owner or other servers I would think "surely this time they have my plate" only to be disappointed. This truly was not my typical experience. After an hour of waiting with no food, I told the serve to just bring my check for the drink. The owner quickly came over and placed the check on the table. Funny how she was quick to bring the check but not my food or updates about the status of my dinner. I noticed I was charged for the drink and salad. The salads was part of the dinner which I never received. You would think she would have comped my check or at least not charged me for the dinner salad for the inconvenience of me sitting for an hour with no dinner. When I spoke to the owner she talked very fast in an attempt to shut me up. It was obvious she was uncomfortable with me telling her I was surprised at the poor service after having been a customer for 20 years. I left feeling...

I have been a patron for nearly 20 years. I had not been here in the past 2 years and since I was in the area yesterday evening I went there to have dinner. I happily greeted the owner who seated me and took my order. The place still had the same fish tank in the middle but there was a musty smell. They added a singer for entertainment. While the drink and salad (salad is part of the dinner) came out right away, I sat for an hour and still my dinner had not arrived. The place was not busy, in fact I counted only 3 tables of customers when I arrived. No one came over to apologize for the long wait or even to offer a refill. Every time I saw the owner or other servers I would think "surely this time they have my plate" only to be disappointed. This truly was not my typical experience. After an hour of waiting with no food, I told the serve to just bring my check for the drink. The owner quickly came over and placed the check on the table. Funny how she was quick to bring the check but not my food or updates about the status of my dinner. I noticed I was charged for the drink and salad. The salads was part of the dinner which I never received. You would think she would have comped my check or at least not charged me for the dinner salad for the inconvenience of me sitting for an hour with no dinner. When I spoke to the owner she talked very fast in an attempt to shut me up. It was obvious she was uncomfortable with me telling her I was surprised at the poor service after having been a customer for 20 years. I left feeling...