Taco Bell — Restaurant in Victorville

Went today 10/5/24 at about 2:00pm. No one was in the drive thru and I mean no one when I arrived. I got the $7 Luxe Box. I got steak instead of the chicken it comes with in the Chalupa. The shell was old. Very tough, lukewarm and took some serious chewing to break it down. All of the years I have ate Taco Bell Chalupas, never had a shell quite like that. Wasn’t much meat. After a $1.00 up charge. Skimpy. The Doritos taco shell was stale. When I took the taco out of the paper packaging, a big piece of the shell was missing. The missing piece was nowhere to be found. The Cinnabon iced coffee I asked for with a $0.30 up charge had bad coffee. Even with the addition of extra cream, that bitterness came through. The beefy burrito was smaller than normal as well (skimpy) but tasted good. The chips and cheese was cool. They did not give me my receipt so I can scan my points in the app or ask for check in to get my points either. Not much of a big deal but my box the food was suppose to come in was a bag. Maybe they ran out right? Maybe. But anytime I drive past the location, customers are scarce. I see why. All in all, poor visit. I was going to go back and return the food for my money back but decided to just take it as a $9.03 loss and never return. Owners of these franchises need to either stop hiring youngsters who don’t care about playing with customers food/taking pride in their work or send UCs they know personally in to their restaurants to see about how things are transpiring when good management isn’t on site. It’s ridiculous to say the least that paying customers have to deal with bad customer service and food handlers. Without customers you will have no...

On Friday Aug 4th at 10:03 pm I walked into Taco Bell to pick up an order for a customer. I saw that the lobby was open so I went inside to pick up my order. There were other customers standing waiting for orders and some customers were sitting eating. When I showed Jessica (the manager) my phone with my customer's name on it she said I have to go out and go through the Drive-Thru. She said they were closed inside, Even though I walked in an open door. I said "well can I just get my customers order" which was sitting there behind the counter, she said "no! You have to go through the drive through line", and she said it rudely. I told her that I am a delivery driver and that this is already paid for and the drive-thru line is very long but she didn't care and told me I have to go through the drive-thru, we're closed. She did not have to ring anything up because the item was already paid for, it would be no different than her handing it to me through the window, she was very very rude and argumentative. This woman needs some customer service skills and retraining. It would have been no problem handing me my order over the counter. Because of the way she spoke to me and her attitude towards me, I expect an apology not only for me but for my customer. I notified the customer when it happened that his order was going to take longer because she would not hand it to me when I was there to pick it up. When I got to the window at the drive-thru, I got my order and then asked for the manager and when Jessica came to the window we told her that we were going to report her and she said "well do what you got to do", again with...

I feel the need to post this because at this point it seems like retaliation. Ive been going to Taco Bell for years. This one has always been the best. But not in the last 6 months. My husband is a fanatic which is why we still go. But the sauce is always an issue my husband likes it way too much I know it’s annoying, but he live a the dam sauce. They always give me such a hard time giving extra sauce. In the past six months at least 7 times my order is wrong or missing something. I have to drive all the way back to get it fixed. And it’s insane the attitude of one specific guy in the drive through. Idk his name but he always has something to say. Tonight was it, my husband ordered I went I put in an order right after his but forgot to mention it because I wasn’t done putting it in, so I didn’t want to hold the line. I went to the window and I tell them I have an order for me too and he says my manager said you have to go around because you have tell us at the speaker. I know he remembers me because last time I asked why it was such a big deal that I asked for extra sauce. I called the store and told the manager she stayed quite and didn’t do anything about it. Today they know it’s me and now they can’t just give me my order because I didn’t tell them...