Jersey Mike's Subs — Restaurant in Village of Pewaukee

I had to write about the manager at this Jersey Mike’s because the experience I had today was ridiculous.

I ordered a veggie sub online and it was wrong. I’m not sure if I messed up the order or if they did—but either way, it wasn’t that serious. Also, when I ordered online, I didn’t get a receipt, so I couldn’t even double-check what went wrong. I just wanted a simple fix.

Instead, I stood there for 8 minutes while the manager made it into an ordeal—calling over the employee and literally peeling my sandwich apart like it was evidence. I calmly explained (more than once) what was wrong, over the loud music, and stayed firm but respectful.

She could’ve had that sandwich remade and handed back to me in under three minutes—this didn’t need to be drawn out the way it was. But she insisted on embarrassing the employee by making him come out, open the sandwich, and try to figure out what was wrong, instead of just resolving it. It was a really simple mistake and could’ve been easily corrected.

Then she made a snide comment: “Next time, make sure you order it right.” That’s when I asked for my money back—because the comment was completely uncalled for. She could’ve just kept her mouth closed and remade the sandwich, but instead she chose to escalate the situation for no reason.

She accused me of yelling—which I hadn’t done. I told her, “If I’m yelling now, it’s because you’re annoying me. I just want my money back—it’s not that deep. It’s a sandwich.”

She stuck the receipt in my face and dragged out the refund. I had to ask several times before it was processed. While typing the refund, she read out loud the reason as “because customer ordered wrong.” She also made some comments as I walked out the door. Please review the footage from Saturday, June 21st, approximately 6:35 pm.

The customer is always right—and having someone with that attitude represent your brand is just bad business. The manager’s energy was defensive and combative from the start. I’ve seen other reviews that probably reference the same person, and now I understand why.

It was a sandwich that needed to be remade—not a murder...

I had a very disappointing experience at the Jersey Mike’s in Pewaukee (Capitol Drive location) on Sunday, June 8, 2025, around 4:00 PM. I placed an online order for three subs: two Giant subs and one regular. I arrived a bit early to pick them up, and understandably, the order wasn’t ready yet, which I actually appreciated, since it usually means the food will be fresher.

One of the employees was working on my order while I waited about 15 minutes. During this time, the manager on duty was working on a laptop. Eventually, she started working on two other orders that came in while I was still waiting for mine to be completed. She didn’t oversee the employee who was making my subs, which ended up being a major issue.

When I got home, I was extremely frustrated to find that all three subs were regular size, even though I had clearly paid for two Giants and one regular. I called the store to let them know, and the manager insisted she saw two of the subs being made as Giants. That’s simply not true, not only did she not pay attention to the preparation of my order, but she was also busy with other things and not supervising at the time.

I want to be clear that I don’t have a complaint about the employee making the subs. My issue is entirely with the manager’s attitude and lack of accountability. Rather than taking responsibility or offering a solution right away, she implied that I was trying to take advantage of the situation, which is both unfair and insulting. I don’t need anything extra — I just expect to receive what I paid for.

Although this is the closest Jersey Mike’s to my home, I won’t be returning. If you do decide to go to this location, double-check your order before you leave. It might save you the trouble and disappointment I experienced.

At the end of the call, the manager said she would refund the difference for the two Giant subs but only after making me feel like I was doing something wrong. That’s not how customers...

Edit: I figured i'd give them one more try after about six months. Nothing has improved. This was worse than the last time. Ended up throwing most of it away. Never again.

If I could give the new owner and management team of this location a zero, I would. I am a former general manager of a Jersey Mike's location in Wisconsin and I know for a fact that this is not the way Peter Cancro and his team would like to see the brand represented after training at the original new jersey location. This is the third chance I have given them since changing owners and I will not be back. We ordered two sandwiches today a #4 and a #13 and both sandwiches just have proscittini on them. Topping instructions not followed. I had a large handful of onions on one half of my sandwich and none on the other. Rosemary parmesan bread was under baked. What is going on at this location? This is absolutely embarrassing that the quality control and brand representation are this far off. I'll go to another location out of the area...