Pizza Ranch — Restaurant in Village of Plover

I’m coming on here to edit my review originally posted to their Facebook after visiting with only some of my children and our deaf mentor today 3/7/2025. It is quite a bit longer than my original and my view of this establishment has changed drastically. I’m extremely disappointed after my visit today.

It started off like almost any other visit. I got my kids situated at a table in the corner on the other side of the wall from the drink machines, filled our cups then considered how easily they could spill their drinks with no lids. I went to the register and asked if they had cups with lids for the kids and the woman at the register, Cel, said no. I asked about the cups right behind her against the wall and she informed me I could pay $.79 for one of those disposable cups. I said “okay no thanks. Just so you know, I’ve got a 1 year old and 4 year old over here that might not do so well with an open cup.” She then told me that I could take it up with corporate if I had an issue. I didn’t say anything else as I didn’t see a need to.

I returned to my table to give my kids straws where my 6 month old was awake and crying in her car seat. Before I took my baby out I went to get some plates of food for myself and my other children. When I finally sat down I unbuckled my baby took her out and she still cried. I looked at the time and realized she was hungry so I proceeded to nurse her while I separated the food to my kids plates. I wasn’t even able to finish divvying up the food let alone take a bite for myself before the woman from the register came over and told me I either needed to move or to cover up. Mind you, I am wearing my husband’s t shirt and a sports bra under it, completely covered except the small area my baby was nursing from my breast which was covered by her head. I was also sitting in a corner that was relatively covered from most of the restaurant and slightly turned into the corner as to not bring attention to myself or my table in any way for any reason. Regardless of all of this, I know for a fact that the LAW is on my side as a breastfeeding mother (as were all of the other patrons around me that didn’t even know I was feeding my baby before the employee came up to me.) I know that it is legal for a mother to breastfeed her baby in public or in private covered or uncovered. I also know it is illegal to discriminate against breastfeeding mothers and tell them they need to “move or cover up.” I informed her of the laws protecting me and stated that what she was doing to me was illegal and she proceeded to tell me that I needed to calm down, stop causing a scene or she was going to have to ask me to leave.

She eventually walked away after several others came to my defense as well. Everyone at my table finished eating and we were on our way out when I spoke with a man (I don’t remember his name) that said he was not the GM but a franchise owner and had spoken with Cel, along with a district manager that was also there, after this incident occurred. According to him, they both told her she was not to do anything if someone complained about me breastfeeding because the law is on my side. While HE apologized and took my name and number for the GM, at no point did anyone else, including Cel who I learned is an assistant manager there, apologize for interrupting my meal, by discriminating against me and harassing me.

This whole experience made me so unnecessarily uncomfortable it changed my perception of Pizza Ranch as a whole. It is NOT family friendly and I can no longer recommend eating at this establishment and I will not be returning with my own family.

Original review from November or December 2024: We come here pretty often to feed our large family. It’s a great buffet for the kids and kids at heart. The staff is always kind and accommodating to us even when one of the littles gets grumpy. They keep all areas clean and do very well at restocking things as well. It has definitely become a family...

Pizza Ranch Stevens Point: An Exceptional First Visit

Our family recently experienced Pizza Ranch in Stevens Point for the first time, and I'm compelled to share the extraordinary service we received. From the moment we stepped through the doors, Assistant Manager Gary created an atmosphere of genuine hospitality that transformed our meal into a memorable occasion.

Gary's attentiveness was evident immediately upon our arrival. After ordering three custom buffet pizzas, we were pleasantly surprised when he personally delivered them to our table. Rather than simply dropping off our order, Gary took the time to serve each family member individually, ensuring everyone received their preferred slices. His enthusiasm for our pizza selections was refreshing and sincere, making us feel like valued guests rather than just customers.

What impressed me most was Gary's natural ability to create an inclusive, welcoming environment. His authentic customer service approach wasn't just professional—it was exemplary. In fact, I specifically pointed Gary out to my sons as the gold standard of customer service, noting that his approach is precisely what they should aspire to emulate in their own professional endeavors.

Gary's exceptional service has solidified our loyalty to this establishment. His dedication to ensuring guests have an outstanding experience speaks volumes about both his character and Pizza Ranch's commitment to customer satisfaction. I can state with confidence that as long as Gary remains part of the Pizza Ranch team in Stevens Point, our family will be regular,...

Overall we had a yummy dinner, I love the pizza with the sweet sauce! Drinks are self serve, staff was friendly. They came out to refill food and the pizza station often and in a timely manner. There was not a lot of people, maybe 6 tables at the most were taken with 2-4 per table and we were the biggest group there that dinner, 10 of us. Sadly during our dinner someone stole my sister's phone. It seemed the staff was somewhat aware that someone had lost a phone, but did not proceed to take further actions upon the event the elder lady who came out to asked if the phone belonged to anyone. She did so, away from us so no we were not aware. She left quickly after asking the table right by the front desk where the staff were. The manager was not there so the staff were not able to pull up surveillance cameras, and we ended up chasing the lady back into the Wisconsin Rapids where she dumped my sister's phone in the public post mailing box. Yeah it was an eventful night, really wished the staffed had intervene earlier when they knew of the lady who was already acting suspicious. Thankfully a small group was able to alert us after hearing my sister speak to the staff as she was approached by the lady herself during the dinner. I didn't get much photos, just had a really good dinner with family that time escaped by so quickly. ❤️ Did get some of my grandma and baby while we were getting our seats...