Best Buy — Local services in Village of Plover

I have to say, this store has taken a step backwards with customer service. Slow, and management not accommodating to customers. Tried to return cheap cordless headphones that started on fire and forgot the 6” charging cord that also melted. Was told to come back with all the parts or no exchange. Sorry Best Buy, this manager (Jake I believe) is really not a bastion for keeping customers happy. Another 30 min drive to return a burnt cord. What, to lose me as a regular customer? News flash Best Buy, you’re NOT the only option out there.

Update: Bit the bullet and drove back the 30 miles to hand deliver the fried cord with the headphones. The customer service gal shared with me I wouldn’t have had to do that and that for $15, I could have avoided a second trip. Best Buy only had a white replacement in stock which I was told is $20 more because it’s a more popular color. Even with my protection plan, they wanted to charge me for the difference (not my fault their stock is low). Fortunately, a more seasoned manager was available and empowered to override the price. Thank you for the first sign of customer service and common sense. Although the issue is resolved, the experience was not exactly a pleasant one. Great store to shop and I have found some knowledgeable staff on the floor, but pray you don’t need customer service there.

Update: 9/21/20. Same issue with these headphones. The light goes pink and cannot be reset. This is my fourth try. Lots of online tips to plug back in and the light will go red and can be reset. This is my fourth that finally failed and no way to reset. Spend the extra money and get something else. I probably spent $200 on these POS’ with...

I've tried to be loyal to Best Buys over the years - having spent thousands locally shopping with them.

Just decided to upgrade my desktop and went to the Stevens Point store. The salesperson was nice, but woefully lacking in technical knowledge.

During my purchase, I found that previous Best Buy services on purchases are now only available if you pay $180 for a 'membership'.

I paid the extra money so the Geek Squad would mirror my existing PC onto my new one. They asked for my existing PC password and promised to add Google Chrome on the new system.

Delivering my old desktop, I asked if they had my password. They had lost it.

Best Buy notified me by email that my system was updated. The email went to spam. Why wasn't a text used?

Google Chrome, the single request I had made, was not installed.

My old computer was handed to me with all the old drives removed! It was now a doorstop! At my insistence, they were put back in.

The Geek Squad person tried to give me my new computer plout of the box! I told them I can't transport it like that so they boxed it up.

I also decided to purchase an uninterruptable power supply (UPS) to protect my new computer. Neither the Geek Squad person, not the computer salesperson knew what a UPS was! The sales person told me, "We don't do UPS shipping here." When I explained to the Geek Squad person what a UPS was, he said, "You learn something new everyday."

I'm sum, rather then a bastion of knowledgeable people I could depend upon to steer me through the selection and buying experience, I found a gathering of well intentioned amateurs who I had to shepherd through the process. And, I'm 77...

I am only rating this Best Buy on our latest transaction. We like doing business with Best Buy, but this time not happy. We purchased a tv, which when looking we were told by two different associates that if we took out a credit card on that day, we would save 10%. We decided to do that and then when checking out/applying, we find out that it doesn't come off the price, but instead we would obtain thru the rewards program. Then upon getting credit card and checking our rewards, we find out that we only got 5% off. After some time trying to get thru to the phone, an associate told me that we would only get half the rewards now and the other half when account was paid. None of this was explained at all at any time! If the associates are to promote this program, they should be told to explain the whole thing. Then the person on the phone told me I could call the credit card company and pay right away with debit or CREDIT CARD so as to get the additional points quickly (as we wanted to use for a purchase). I questioned this twice as usually can't pay with another credit card. Sure enough, I called to pay and couldn't use another credit card. I had to use a routing number and savings account number. This was all very frustrating and shouldn't have had to deal with this if we would have had it all explained right away. I was told that the associates don't all know how this works either. I would like to add that I was very pleased with the associate (I think was Barb? she was previously in customer service she said) in the cell phone area. My Zagg screen had to be replaced on my iPhone and she was very helpful, courteous and...