Michaels — Local services in Village of Plover

Typically, I have a fairly good experience at this location. The associates are mostly friendly and helpful. Tonight’s (Dec. 15, 2023, approximately 5pm) experience was a whole different experience. My six-year-old wanted some markers that were locked. She and I walked around the area for several minutes waiting for an associate. We were patient and were not in a rush at all. But when no associate appeared close to the area, we went to the framing department and asked for help. The associate was friendly, and she called someone to meet us in the aisle. A few minutes later, another female employee appeared. Immediately, she appeared upset. She pretty much stomped to the area where we stood and her body language showed impatience and she had an annoyed look on her face. While my daughter took a few seconds to decide on the colors that she wanted, this woman appeared irritated. As soon as my daughter picked out the markers, this employee pretty much yanked the markers from the hook as soon as she unlocked them. I held my hand out to receive the markers from her. With no eye contact, no smile, she immediately walked away and said to me while her back was turned to me, “They’ll be at the front.” I watched in shock as she sped away, my hand still in mid-air because I thought she would hand the markers to me. I followed her to the register and saw her angrily place the markers by a cashier then she stepped into the office. I was both shocked and angry. It appeared she was upset that she was called out of her office to unlock something for a customer. Even if that was the case, there was no reason for her to treat me like that. I made the decision to address her. She didn’t have a name tag so I asked if she was the manager and if so, I sure hope she sets a better example for her employees. She confirmed that she is the on-duty manager. Being a loyal Michaels customer, who spends thousands on art supplies at Michael’s, I was pretty much in shock that this manager thinks she can treat ANY customer this way. I’m sure this review will just get glossed over but I am hopeful someone notices and make sure this “manager” sets a better example for her employees and starts treating costumers better. No one deserves to be treated like that even if it’s just for a small-craft purchase. No matter the case, I am still a...

Consistently rude manager (01/17/25). Each time I go and request to have a paint unlocked, they will send this one same manager. She won't let you retrieve the paints, (which is absolutely understandable) yet will stand there and say, "I don't know which one you want," even after you've pointed to the certain color. This has happened each time I've requested to unlock a color or marker. The first time this occurred, she has stomped away with the item, without a word to me. Her behavior was absolutely unprovoked. I am sure this won't hurt them but I do not plan to go there again and will just order from better-quality stores such as Blick or Jerry's Artarama. I will leave a complaint for The Better Business Bureau. Someone needs to be aware that this one manager is unprofessional, aggressive, and just outrageously rude for no reason, every single time I come across her. Customers should be able to request a locked item without being subjected to aggression. Hopefully someone takes this review seriously and speaks to this...

I was at the Plover Wisconsin location, had a Packer project i was working on, Dave went out of his way to accommodate me, the prior clerk had measured wrong on my matting and we had to reorder, then someone called me saying it was in, which I knew wouldn't be in till March, but I think they thought the one I returned was the new one, anyway Dave helped me out, totally above and beyond he should be commented totally customer service, but I dont believe a total refund was necessary, but he took care of the customer as I too am in Customer Service...excellent...