Burger King — Restaurant in Vinton

It was 8:30pm. They were under staffed, just 3 people running the window, cash register/order taking, and production. The reason I'm taking the time to write this is because I feel a certain employee deserves recognition. This employee was the most professional in his appearance and guest relations. I don't know his name or position. It was Wednesday evening 8/6/25. He had a moderate goatee, well tried, and dressed in black. He took the time away from production(approx. 9 tickets on screen) to alert me that things may take a little more time due to the labor shortage and volume of business. He took my order, continued production, and made sure I was taken care of. The other 2 people were working very hard as well, but if this gentleman is not in a position of authority, he should be! Far more professional in appearance and demeanor than the others. Thank You P.S. I'm a retired multi-unit full service restaurant director of 46 years. I know talent...

I actually had a pleasant experience. Melrose location is so horrible I had stopped going to Burger King. My daughter asked for something diff so I risked it. I was pleasantly surprised. The woman on the mic was super nice and professional. I was even ok with waiting for my freshly dropped fries. Sadly, they're usually empty and I hope this changes things. My burger tasted as if it was fresh off the grill. My fish was actually crispy and wasn't soggy from lettuce tomatoes and the heat. P.s those that do experience that just order your sandwich and ask for the lettuce and tomatoes on the side. It's NOT their fault if by the time you pull over and eat it its a Lil soggy . The steam and water from both veggies will do that. Just ask for what you want and most places will get it right for you. I like my fish fried a little harder so I would make sure I have time to pull up for any special request. Great job BK...

The Restaurant was filthy. And the drink machine was disgusting . I stood there for a few minutes as the employee was ringing up other customers. And I happened to look down right there near the door as you come in there was a dead cockroach. So me and my daughter walked out and will never return back. I haven’t been to Burger King in years and I was kind of looking forward to, be able to have a hamburger a decent one. But I couldn’t stomach to eat from there because of the filthy nasty disgusting things that I seen, I can’t believe these people are getting paid $15 an hour. You do want to stand around? They need to hire some better people to keep up with the cleaning and disinfecting the place. I know when I worked at this Burger King years back. They didn’t put up with that. Very much surprises me of how things have changed. I never ordered anything. Things that I seen...