Dunkin' — Restaurant in Virginia Beach

The last few times Iv come by this location the hashbrowns were very soggy and mushy, and the bacon was cold sometimes to the point the grease is like jelly all over the bacon. So today I decided to ask them to cook the hashbrowns longer. They didn't. They were barely warm and very mushy barely holding their shape. When I got the the window the bacon was cold so I asked if they could warm it up because it's cold the last few times Iv gotten it. The girl was nice but came back and said the cook said it's "supposed to be that way". They leave it under a lamp I presume. I don't understand why they couldn't have warmed it up if I'm telling you it's cold. No one wants to eat cold soggy food. If this is the "procedure" then the lamp isn't working properly. I understand the bacon is pre cooked but should be served atleast warm if not hot. Hashbrowns also seem to be cooked ahead of time and left to sit and the quality just isn't good which is unfortunate because these items are good when prepaired right the quality isn't sacrificed. I don't have this issue with other locations I have frequented. I don't think I'll visit this location again. Iv never been told by an establishment they wouldn't warm something up that was served cold to a customer. Much less no apology or anything. As someone who worked in the service industry for over 15 years it comes across as careless. Some employees are very nice but I feel like that waste an unacceptable response to a customer requesting warm food that they paid money for. I rarely leave reviews but this really bother me, I spent almost 20$ on food me and my kids basically don't...

This has got to be the worst Dunkin I've ever been too. Actually the worst drive through experience I've ever had. They have kids and I'm talking under the age of 12 behind the counter they clearly belong to someone on staff and the older white lady at the driver thru is about as rude as a person can be. She cuts you off when ordering then when you attempt to correct her while at the screen she ignores you till you have no choice but to pull forward. When I pulled forward and asked her to correct my order she said I had to drive back around. I told her I tried correcting her at the speaker. I didn't have time to argue with her she is old but rolled her eyes like a child. I got my drink and it was absolutely disgusting. Not what I ordered at all. Someone from corporate really needs to visit this location and do a thorough review. It's one thing to be short staffed but what they are offering at this store is bad for the brand and reflects poorly on the companies leadership. I will not visit this location again. I'd rather spend more at another...

This is by far the RUDEST Dunkin donuts ever! walk in is never open drive thru only! they employees will get your order wrong and then get upset as if you gave them the wrong order. I ask for coffee with half n half, and I received, and ice coffee and the employee had the nerve to ask me well what is it that you want? well 1st off I ask for coffee not, ice coffee and half n half is creamer!!! I was going to let it slide however when you are trying to be nice because you work with people to. this is the second encounter I have had the first time was I ask for vanilla coolatta and received a refresher that same day I wanted the plain bagels with cream cheese they had me waiting half of my lunch to tell me oh we don't have plain then another 7min to get my refund! ill pay 30.00 to have Duck Donuts or Krispy Kreme deliver to me what I need before I go back this location again!! and they always have flies in there! never seen this at Krispy Kreme or duck donuts! I wish they had...