Baskin-Robbins — Restaurant in Virginia

This is a joint Baskin Robbins - Dunkin' Donuts. It is 24 hour. Have been there 4 or 5 times. The Baskin Robbins side regularly runs out of stock. There will be 4-5 empty bins of ice cream, and what they do have stocked is clearly a hodge-poge of what was left in the back brought up just to fill spots - often 2-3 bins of the same flavor! I think I've been there one time that they had a properly stocked, organized, and cleaned store. It's like they can't figure out "Warm weather + weekend = volume". On top of that I have yet to encounter an even moderately polite clerk. Don't waste your time here. There are other Ice cream spots nearby that will be a better use of your time and money - even other Baskin Robbins in the area are...

I ordered a cake from my son and requested a certain or to call me so I could cancel my order if they couldn’t make it on time. I called asked for my birthday cake and they said the cake people were gone already I was told lies because the team leader said they don’t make the cakes there. Then spoke to the manager and told me she can get me a cake from another baskin robins for 3 hours later after the time I requested, I said that was fine. We got the cake however it tasted nothing like baskin robins cake it tasted like cheap Walmart cake. Terrible customer service spoke to 3 different people all terrible including the manager. I will never order...

A coworker of mine just went over to get us a Reese’s peanut butter cup sundae and simple chocolate shake. However they didn’t have any of these flavors so she order something else and they still made her wait a total amount of 15 to 20 mins to start making the order that she had already paid for, since she couldn’t wait any longer due to her break being over we just advise her to cancel it and return the money back. The manager did not seem apologetic at all towards her and she said that on top of that the manager was being rude. This just adds up to the bunch of messed up reviews...