Chick-fil-A — Restaurant in Virginia

I Went Saturday with my daughter in law who always order curbside. First, we had to wait in the drive thru line to get to pick up curbside. Food brought out kinda timely. Young lady left n we checking order. First thing ordered spicy chicken salad. No salad, no one in sight. So we wanted another order of nuggets. So we re ordered n said we will let them know when new order came. Meantime see worker, say excuse me n informed him we are missing a salad. He ask for receipt, looked at receipt n state starting looking the car. Which new n clean. I asked what are you looking for the salad. Now we have ordered over 50 bucks worth of food and I never! He said ABSOLUTELY!! PEOPLE DO THIS TO US ALL THE TIME! Well, his attitude n tone were very disrespectful n condescending. I told him don't get smart. He also said he didn't want to make extra trip n he could go home. He kept being very combative n argumentative. I went to drive thru where he than told me I couldn't be n the manager Chris came n I explained some. I went back to my car and waited. Chris brought the order out without an apology. I didn't eat the salad Saturday. Sunday, I go an inspect my salad. It was alot of chicken more than normal. I found a long string of hair in the bottom of my salad. I have never had the disrespectful nor an issue but this need to be address at a higher level. Very unhappy and...

I am not from this area, and mobile ordered while at Short Pump Town Center. After sitting with my toddlers and waiting on their kids meals, I asked the manager if they had received a mobile order. She explained kindly I may have made a mistake and ordered at the wrong location.

I called the location Short Pump Crossing on 2/26/2024 at 11:05am about my 10:49am mobile order, and spoke with manager Jake who was extremely rude! He belittled me for not being more careful and was being mean over my mistake and stated how we inconvenienced his team.

I apologized over and and over, and asked for a refund because it was not on purpose and a genuine mistake because the names in the app are quite similar and I’m not from the area- Jake refused to return the points I redeemed for a kids meal, and refused to issue a refund. I contacted support, and they issued a free ice cream.

I don’t want an ice cream. I want a refund. I ended up purchasing meals TWICE at each location because they aren’t affiliated and also couldn’t honor the mobile order, which is fair, but for Jake to blatantly refuse a refund due to his...

Food Quality is okay and Service and Customer Treatment is seriously questionable in this Chick fila franchise (which i have been eating since 2020) . Very disappointed with my june 19th 2025 visit. We were in Drive through ordered food along with Ice Cream cones , they gave us a bag and didn't inform us or the person asked us to wait all newbies handling drive thru and manager is being rude , 2nd time i came back to pick up the left ice cream they didnt provid my nuggets(which i had ordered again in deive thru), Very disappointed with entire visit, for sure I will not choose this , they are sooper busy but has two sale men to double check the payment and order but not respecting customer nor ensuring if the customer is getting delivered the item they paid for, usually they ask us to pull forward and wait , and hand over the customer service and respect is jeopardy at this place. I will choose west end Chick fila over...