Chuck E. Cheese — Restaurant in Virginia

Most likely will never be back at this location again. Staff was not knowledgeable in the point system and moved extremely slow while the line was accumulating especially Aiden whom I had to repeat my number three different times so that he could pull up my reward points. I am a very loyal customer to Chuck E cheese as my son and I frequent multiple Chuck E cheese locations on the tidewater side almost daily.. We go so much that we have been able to build close connections with Chuck E cheese management and staff members on the tidewater side :-) However, I was closeby this location and decided to stop here to treat my son and I regret coming. I was really annoyed with how slow the employees were moving with trying to get the line down at a more timelier pace and then observing how no one else showed initiative with assisting the two employees that were already up there once the line started accumulating.. When I attempted to redeem my reward points the cashier staff Aiden tried to tell me that I owed money when I had a total of 150 reward points on my card and was attempting to redeem my 30mintues of free play for 100 points and my remaining 50 points for 500 tickets. Aiden kept insisting and got a attitude as if he was annoyed when apparently he needs better training. He needs better training with the point system, better training on how to properly deal with paying customers, training on how to take care of ringing up customers at a more timelier pace, and better customer service and professionalism especially when it comes to Chuck E cheese's loyal customers. Since he was of no help I opted to speak to a supervisor who assisted with rectifying the situation and ended up giving Aiden back my card. Then I tried ordering pizza and in the middle of Aiden ringing up my pizza order he ended up stepping away with the phone with an annoyed demeanor and the employee beside him had to finish taking my order. I don't appreciate how I was treated and like I said before I probably will never come to this location again especially considering I am a very loyal customer who spends close to $200 weekly on my son going to Chuck E cheese so I'm well aware on the rules and how the reward systems work.. On top of that some of the tables were not properly cleaned off, food on the ground, napkin dispensers were not properly tended to and some of the tables were missing napkin dispensers. Lastly, it would be good to see more charging ports more accessible for paying customers like they do at the Virginia Beach location. Word of advice to management please train your staff more better and to Aiden if you don't like your job...

I am writing to express my deep disappointment following a recent visit to Chuck E. Cheese — an experience that was meant to be a joyful and memorable one for my son, who was visiting for the first time and was visibly thrilled to be there.

Unfortunately, our visit was overshadowed by a concerning lack of sensitivity and inclusivity demonstrated by the General Manager. My son is neurodivergent, and although I made every effort to explain his condition — including offering proof — I was met with abrupt and dismissive responses. The manager refused to consider any form of accommodation or flexibility in the rules, particularly regarding the required cost and the wearing of socks in the play area.

Without hesitation, I paid for everything needed, despite knowing that my son’s sensory sensitivities would likely make wearing socks a short-lived experience. I stood by closely, anticipating the challenges he might face — namely, that his sensory response to socks often leads to him attempting to remove clothing. As expected, within minutes, he began to undress, beginning with his pants.

Rather than responding with empathy or professionalism, the General Manager addressed me in a harsh and directive tone, attempting to dictate where I should stand. When I asked him to respect my personal space, he ordered me to leave the premises. What was most disheartening, however, was the apparent amusement he displayed as my son began to undress — a moment that may have seemed humorous to him but was anything but funny to a parent doing her best to manage a very real and sensitive situation.

This experience was not only humiliating but deeply hurtful. As a parent of a neurodivergent child, I often go above and beyond to ensure my son feels included in environments designed for children. It is heartbreaking that even with clear communication and cooperation on my part, I was met with such a complete lack of understanding and compassion.

Chuck E. Cheese brands itself as a place where “a kid can be a kid” — yet our experience reflected an environment that is not equipped to welcome children of all kinds, particularly those with special needs. It is incredibly disheartening to see a leader in such an environment fail to demonstrate the basic empathy and professionalism that should be foundational in any child-centered establishment.

I sincerely hope this feedback encourages greater training and awareness for staff, particularly those in leadership roles. No family should have to endure what we...

I was phobic in my complete avoidance of these places.

I remembered them as filthy havens of the rudest and most disorderly kids - that came from my memories as a child myself and as a teen Dad taking my little girl places.

Now, I find myself in my mid 40's with four kids 7yrs and younger with my wife of 20 yrs, and we accepted an invite to a Chuck E Cheeses BDay party.

The place was quite clean, had natural light coming in from the windows which ran the entire length of the joint, and their welcoming staff that helped us through their unfamiliar menu of choices was very helpful, cheery, and appropriate.

The pizza was actually good. I did not expect that. I figured it was a "sacrifice dinner" - taking one for the team. But, no ... ...it was enjoyable. I'd eat for fresh one of these at my home without "taking one for team" in any way.

The other families were great, or, at least benign if uninterestedin making simple eye contact with a socially appropriate smile. No drama no nastiness that I observed in this environment of mega-overstimulation.

On the business side, the prices are just right for the experience and management is really working to give their customers the full experience they seek for their dollar. They have adjusted their pay scheme quite cleverly to balance unlimited play during a paid for period (for faster kids "in the know") and other game play (for the little guys who wander, delay, don't know how to play most things, etc.)

This business seems VERY focused on repeat business rather than gouging customers on a single visit. You feel like they want you to enjoy your time, relax, and come on back now - ya hear.

Nice experience (I took all 4 of the kids back for a fun lunch without my wife last month, ...