Komma Tea - Potomac Mills Outlet — Restaurant in Virginia

Re: the business reply: please, post or email your video evidence so that I can delete my review and claim. I am not here to harm your business but rather alert shoppers to check their bank statements! I will also update my claim with the Better Business Bureau immediately if I’m wrong, Thanks!

———— Sam, the General Manager pictured on the left, sadly, is a thief. Buyer beware.

After walking away, if you pay on with a card or Apple Pay, he adds his own tip to your order hoping you won’t notice. I’ve gone here on multiple occasions and every time my physical receipt and digital receipt don’t line up. When confronted, about the fact that my bank receipt and the order total were not the same, he lied and said oh, you selected $1.30 tip, um no I didn’t, and I didn’t on purpose today because something’s not right. He just apologized and acted confused. No… you’re stealing from customers… and I’m positive he’s doing this all shift long. I cannot be the only one. I told him keep the tip and I don’t need anything but what you’re doing is dishonest and wrong.

Drinks may be good but due to dishonest business practices I will never return and recommend everyone be...

This location needs consistent training.

I typically frequent this location when I'm I'm this area. My order has always been very specific and well prepared by the staff. Today on April 20th, I noticed a different kid in Starbucks shirt there was preparing me and my friend's drink. For one, he over iced the drink so it was seriously watered down when I got around to tasting it. Second, when I asked for him the remove the foam and poar the rest in, as it's typically prepared, he tediously scooped out with an attitude and still didn't put the rest in. Then when asked him again, he finally did so for both but he must've put in the rest of someone else's drink cause the flavor was nothing like it typically is. Should've insisted someone remake it right. Disappointed I...

“Taro Milk Tea” is the name advertised on the board of product offerings and on receipt. However, the employee insisted there is NO TEA in this drink. That’s its powder made with water. Baffled I asked repeatedly (3x) and pointing out that the sign reads Taro Milk Tea. Also, suggesting that milk taro teas are usually made with green tea, as upon ordering I was going to ask to switch out for black tea. Well to my surprise, indeed it’s just taro powder, no tea just water. I couldn’t understand why no mix with tea vs water as my 4th inquiry. Nope, too much like right. Taro Milk Tea without THE TEA.

Music also playing too loud for employees to understand a...