Legends Grille — Restaurant in Virginia

We have eaten here before and generally received decent service, but this experience was horrible.

Waitress comes to our table to get drink order and we also placed an order for an appetizer. After about 10 minutes she comes back with one drink, and then states “she forgot to ask what the other drink was”. Which she didn’t, but whatever no big deal. She goes and grabs the other drink. After bringing second drink, she takes our order, where we order the $6.99 cheeseburgers. One well done three cheese, and another medium well, both plain. After our burgers come out, we ask about our appetizer to which she replies, “ I forgot to put it in, do you still want it”, we reply yes. At this point, we are a little frustrated, because she wasn’t writing down our order at all. Then, my partner sees that his cheeseburger is not plain. Again, not the biggest deal. After about 15 minutes of waiting for our waitress to come out of the kitchen, he tells her he asked for it plain, and would like a new one, to which she replies “ oh, I can just bring you a new bottom bun.” He agrees because he just wanted to eat at this point. Once he gets the new bun, he cuts the burger in half to find that it is rare, at most. After waiting another 10 minutes for our waitress to come back, I end up being able to ask another (very kind) waitress if she minds making us another one, because that was just unacceptable. After that, our waitress comes to our table, sees his plate is gone, and asks, “ what was wrong this time?” Which I thought was extremely rude, considering she was who didn’t write our order down and that’s why it was wrong. At this point, I am extremely angry. The new burger comes out, and we order a S’mores Brownie, which comes out like 30 seconds after we order, with unmelted marshmallows. At this point, we are just done, eat it, and ask for our bill. We get the bill, and are charged for EVERYTHING, including the appetizer that we didn’t get until after our meal. We just paid and left. After asking for a new bun from the waitress, she was just extremely rude with us, for no reason. We both have worked good service and understand things happen, but there is no reason to be rude to us for your mistakes. We will not be going back, mainly due to the treatment of this waitress, not the fact that every single thing in our order was wrong. You can also see on receipt where the temp of the burger was...

Our family has eaten at Legends for a few years and we have always enjoyed our experience. However, this past week, I took my family including my parents (9 total) to eat. We were in the restaurant for approximately an hour and a half. Upon returning to our brand new vehicle parked in their lot, we found someone had struck the rear quarter panel, leaving extensive damage.

All other businesses in the lot were closed for the day, so it logically seemed it was a patron of Legends that potentially was at fault. When we parked, there were no other vehicles next to ours. I took a few of the children and my parents home and my wife stayed with the damaged vehicle and went inside to ask to speak with the manager, in hopes there were cameras.

My wife called me approximately 20 minutes later and told me she spoke with a female manager, older, but did not get her name. My wife advised when she told the manager what happened, the manager replied "well what do you want me to do? (with quite an attitude). The manager stated she did not have time to look through "hours of footage" and told my wife she "might" release the footage "if" asked by a Sheriff's office.

Needless to say, going out to eat with 9 people isn't exactly inexpensive and we do not do it often due to the size of our family. I could not be more disappointed in the response by this manager and rest assured, I will never return to Legends to spend my hard earned money as long as that woman is employed. The following day, I spoke with my coworkers and told them about the experience. They will no longer be patrons either according to each one of them. "Customer service" is truly an antiquated notion these days.

The ratings in this review were based upon quality/taste of food and the service we received by the young lady who...

Lunch at Legends Grille was less a meal and more a psychological experiment in disappointment. The wings, and I use that term the same way people call gas station sushi “seafood", were limp, boneless meat blobs slathered in a sauce that tasted like a Capri Sun got into a bar fight with a bottle of Tabasco. They were buffalo in the same way reality TV is real. Emotional support nuggets, soaked in shame.

The onion rings? Oh, they were crispy. The kind of crispy that happens when something’s deep-fried, then left on a windowsill for three lunar cycles. Biting into one was like gnawing on a cursed relic. I’ve had more hydration from chewing drywall.

The beer was the highlight, mostly because it helped numb the existential regret, though it arrived late enough to qualify for back pay. I assume the bartender was gathering the barley himself.

Service was a masterclass in absence. Friendly when visible, which was about as often as Halley’s Comet. I’ve gotten more consistent support from a Magic 8-Ball.

As for ambiance, it looked like someone gave a depressed octogenarian a paintbrush and told them to “make it sporty.” Beige and burgundy walls, dull lighting, and the emotional temperature of a DMV waiting room during a power outage.

We dropped over $100 here, and for what? A meal that felt like a dare and tasted like apathy. I’ve had more satisfying experiences stepping on LEGOs barefoot in the dark.

Would I come back? Only under duress. And even then, I’d rather fake a seizure and get hauled off than finish another plate of this...