Panda Express — Restaurant in Virginia

This location is the worst. Being that I’m vegan, I only get white rice and veggies as the entree’… however on top all I see is hard cabbage, no kale or broccoli in sight. So I asked the cashier to add more since I’m not eating meat didn’t seem like it would be a problem. She went ahead and added a few pieces of broccoli to each bowl but while doing so the manager was sitting in the lobby looking at her and just shaking his head. I looked at my husband and was like idk why he’s shaking his head bc the super greens was barely a serving size. After we get our food and leave, I see him pulling her to the side and saying something as if she did something wrong. Her customer service was wayyyy better than his to say the least bc if you noticed a problem why didn’t you step in and say something right then and there? So I call inside and asked to speak to the manager (while still sitting in the parking lot). I watch as he answers the phone and I told him that his worker did nothing wrong and idk why he gave her a speech bc it wasn’t needed. His response was if I have a problem I can come back and talk to him about it. I said no thanks bc if you had a problem with how your worker was resolving my issue, you could have said something right then and there vs waiting until we left. I’ve been going here for years and when he first started working there he was a decent person but not so much nowadays. I definitely won’t be going back. He definitely doesn’t know how to provide good customer service and teaching his workers the wrong way of...

There was nobody else in line or in the restaurant. I stood at the counter to place my order for about 5 minutes. There were 4 employees getting food for drive thru and door dash. NOT 1 single person acknowledged me and said they would be right with me. Another customer walked in and I almost turned to them to ask if they could see me. Thinking I was invisible. Since when he walked in, one employee looked up and past me and welcomed him in. When I was finally acknowledged, I said "finally". The snotty girl employee said "we're kinda busy and I don't see a problem". I said "of course you don't, you're not the customer". She replied "I'm a customer when I go somewhere else". I then asked to see a manager. That was when she said there was no manager onsite and she was in charge. Not sure where the closing manager was an hour before closing. And not onsite. I told her all these people were helping other people and not one person said they would be with me in a moment. Which is all it would have taken. I've been to this Panda hundreds of times. I am physically ill over this situation. Not sure I'll ever return. Her actions were completely unfounded and she should be reprimanded if...

Went into Panda Express ordered food had no problems with it I had taken food home cuz it was a lot felt a little rush though with ordering my food didn't like that at felt like I was being watched while I was eating by the employees because I was there with my worker and it was my first time I met my worker and we were discussing like my goals and stuff and what are the employees was just sitting at the table not doing much and she just kept looking over at us and we were eating and I just felt like that was unappropriate so I did feel like you know we weren't sitting near her but she just kept looking at us and it just kind of started getting to the point where I felt uncomfortable I have had Panda Express before and their food has tasted better at certain locations but the one on midlothian turnpike their food didn't have the best taste and I'm not sure why if it was a different cook or what but I know I will not be going back to Midlothian turnpike to order from the Panda Express...