Subway — Restaurant in Virginia

I placed and paid for a meal online with an 8:00 PM pickup time at this location. Upon arrival, I showed my receipt as proof of payment and confirmation. The gentleman working at the counter told me that I did not have an order, refused to even look at my receipt, and would not prepare my meal.

When I asked for a refund, he flatly denied my request and told me to “call headquarters.” He then locked the store, leaving me without the meal I paid for or my money back. I pleaded with him for several minutes, explaining that this was a meal for my family, yet he showed no empathy or willingness to resolve the issue. Another employee stood by without offering any assistance.

This experience was not only humiliating but also felt like theft — I paid for food and was denied both the product and a refund. I am requesting the following immediately: A full refund for my order. Assurance that this location and its staff will be addressed regarding this unacceptable behavior. Confirmation that steps will be taken to prevent this from happening to other customers.

I scrambled together money to provide dinner for my family, and to be treated this way was deeply hurtful and completely unacceptable. I expect a prompt response and resolution to this matter. I asked that this gentleman be fired from this establishment the way he handled this situation doesn’t represent subway he went home knowing he owed my family and I a meal or our money back and choose not to do either we didn’t deserve that .we weren’t asking for any favors only for what we paid for and he wouldn’t provide that he walked off and continued to humiliate me .now my family and I are left without a meal or our money tonight because of this Arab man...

I have been a frequent visitor to this establishment for many years and have had both positive and negative experiences. There was a period when I stopped coming here due to the extremely rude behavior of a particular male staff member. However, I have recently resumed my visits because he is no longer employed here. I am basing this review solely on my most recent experience.

Upon entering the store, I noticed two unattended children sitting at a table. The cashier, who I believe was their mother, was conversing with them in their native language. The employee who prepared my sandwiches seemed preoccupied with observing whether her, I'm assuming boyfriend, had left the premises, frequently glancing out the window looking for him. In the midst of making someone's sandwich, she stopped to check her cell phone for a text message. Furthermore, she engaged in conversation with her boyfriend, disregarding the presence...

Ordered online. Put in specific instructions on how I wanted my sandwich made. Because was online and not in person my instructions were disregarded. Went in to get a replacement, employee purposefully remade cold cut with only bologna, not the Turkey and ham also included with it. Also asked for the previous sandwich back. Which I know she was not supposed to do because cross-counter contamination. The employee did not seem apologetic just let me to know that she was busy on the inside orders and couldn't focus on the online order. I felt really disrespected and as if she was unprofessional. Also they didn't include my chips in my original order and I had been ordering sandwich for 3 days straight....cravings...so they now will be missing out on money from a loyal customer because I won't be going back to the establishment. I do not recommend this establishment because this experience was very...