Subway — Restaurant in Virginia

WORST LOCATION, food and service.

I went to get two subs for my spouse and me, and unfortunately, I had the displeasure of being served by Shah at the counter.

We greeted him politely, but he completely ignored us. While ordering a double cheese sub, he only added a regular amount of cheese. When I pointed it out, he tossed the extra cheese onto the sandwich with clear annoyance.

As concerning as his attitude was, what disturbed me more was his behavior toward a group of teenagers who entered the store. The entire time he was preparing my order, he kept staring at the group—especially a young girl. After we got our food and sat down, we overheard him asking the girl if the boys with her were “just friends,” which came across as extremely inappropriate and disturbingly predatory.

While we ate, we also noticed a stark difference in how he interacted with male customers that were arriving, treating them with at...

Accidentally ordered to the wrong store and immediately called to cancel the order, after 5 calls going unanswered, i finally got an employee to answer. I explain the issue to them and they tell me that they cant cancel it because theres no manager on shift to cancel it. No problem, I call this morning as instructed by the employee and finally get ahold of the manager. (again, after 5 failed calls). I explain the situation to the manager and he tells me that they can't refund the order because they already made the order. I tell him that I called the store immediately after the order was placed and then he keeps saying that they already made the order. The only resolution he gave me was to come pickup the order that they had sitting in the freezer overnight???? Completly disgusting to offer a customer a sandwich thats been sitting around for 24 hours. It cannot be that hard to refund...

I ordered a sandwich online the mobile app. Didn’t realize it was the wrong store. I called the right store no answer. Couldn’t leave work to get it so I had my gf call to see if I could get it remade. They told my gf that I could get it remade after I got off. However I didn’t get off in time. So the next day wed April 30. I tried to call so I could get it remade or compensated. They told me I had to wait for the manager and he would be there in the morning or I could call customer service. Tried customer service and it doesn’t even work. So I waited till may 1 and called the store no manager was present and the person the phone was very rude. This subway need to to be reviewed by corporate and a new manager needs to be put in place. Can’t even get anyone in...