Taco Bell — Restaurant in Virginia

Came on October 14th on Saturday morning to grab breakfast before work. Ordered one item on the menu. "Steak Breakfast Crunchwrap" I said into the drive thru. A lady replayed after a pause of silence. WHAT?! I repeated myself. Okay she said. I paid, I received my bag and I left. I got to work only to notice in the bag a quesadilla instead. Okay, I'll just go back and get what I ordered I thought to myself. I drove back and went inside and politely explained this is not what I had ordered. The lady looked at me and said one word "Okay". A minute or so goes by and a woman comes up front named Erica. She asks me "What do you need?" I explain to her what happened. She looks at me and makes a face as if how dare I have something wrong with my order. She then says to me "k so what did you want then if not this?" I explain myself again. She sighs and begins walking away. At this point I'm a bit frustrated but I remain calm and simply ask her if she could possibly give me a refund for the wrong order. She replied to be "k" and runs over to the cook making me what I wanted and says "What are you doing?" He replies "making him what he wanted." (Thanks by the way, you actually seemed genuinly apologetic and interested in making me a happy customer) she tells him to stop and says I want a refund so I don't get the breakfast Crunchwrap. She then goes to the register processes the refund. Never apologizes. Just dumps the $3 in change in my hand and walks away. Never got a chance to get her name. Never was able to ask for my receipt which she took from me back so I could fill out a survey. (This isn't her first rodeo of pissing off a customer obviously). I proceeded to wait a couple minutes until a lady came over and asked me if there was anything else. I asked what the managers name was. Erica. Thanks for making me feel so bad about getting an order wrong. Thanks for treating a taco bell customer since I was a child so badly. I won't ever be going back to this location ever again. Lost my business forever. And all you had to do was show some...

Went to pick up a quick bite to eat for lunch. Made my order at the drive thru and pulled around to pay and pick up my order. The girl at the window never said one single word to me. She reached out her have for payment while taking another order, handed my card back to me, then left me sitting there waiting for my order. I saw the cook take my order to the window. She left it sitting there while she took another order. Then I watched her fix 2 drinks that were not mine. She rooted around under the register for a bit then handed me my bag. There were no sauces or napkins in it. She walked away from the window. I had to wait until she came back to ask for sauces and napkins. She handed me sauces but no napkins. She took another order before coming back to the window! I asked for napkins. She left the window to go get napkins. Apparently she was out of napkins and didn't want to go get more. I finally was handed the napkins and she sure the window without saying one single word to me! Rudeness, horrible customer service, and almost cold food. Wow! What a shame that God customer service is not insisted upon by management! It's a shame. These things should be mandatory to keep your job and get raises. After all, my purchase is what gives them a job! I'll look for a taco hell with better service in the future. For what it's worth, the food was ediable.. and I miss the Mexican pizza! Happy fast...

This Taco Bell has been one of the few restaurants where I’ve consistently enjoyed both the food and the service. However, last night, my experience was quite disappointing. After placing my order at the drive-through, my total came to $11.12. When I pulled up to the window, I handed the cashier $21.12.

For some reason, she gave me back nine dollars and some change. I politely explained that I gave her $21.12 and should receive $10 in change. She seemed very confused. Fortunately, another employee, who might have been a manager, walked by and handed me the correct change of $10. However, the original cashier looked upset and seemed to be taking the situation personally. I remained polite throughout, as it wasn’t a big issue, but she appeared visibly bothered.

Her reaction caused others from the prep area to come over and ask what was wrong, which made the situation more uncomfortable. This incident made me question whether I want to return to this location. It’s sad to see such unprofessional behavior in restaurants, especially towards polite customers. I work in the service industry myself, so I always strive to treat people how I want to be treated.

This employee seemed new, as I hadn’t seen her before, so her making a mistake is completely okay. However, this negative experience has unfortunately impacted my view of whether it’s safe to go back to...