A&W Restaurant — Restaurant in Visalia

Let me begin by saying I am disabled and on this day I got so panicked before rushing over to A&W for complimentary water because my throat was swelling so badly and my mouth was so dry that I couldn't even swallow, which caused me severe panick. I made A&W aware of my health problems but they refused to give me water. Also it was so hurtful because not only were they rude the staff were laughing about my situation. So if you ever ask certain restaurants they are training their staff to literally be uncompassionate and would let someone die before helping or offering a drink of water. So as I see it if I were to ask their staff would you rather save a life or let them die well then I guess Visalia A&W we have our answer. I will never support your franchise or recommend it to anyone. Its pretty desperate when your a patron paying for high priced fast food and cant even get a drink of...

I just went through the drive thru on Mooney (July 3rd, 5:15pm) and had the BEST experience. The staff was beyond nice and friendly. This pregnant lady wanted chili cheese mini corn dogs and they didn't even hesitate to make them for me. They gave both my doodles a cup of whipped cream as well. With staffing so difficult these days, I was beyond impressed with all of their awesome personalities and friendliness. They made my day and that takes a lot with how hormonal I am 😂😅 I was so excited about my corn dogs I drove off with out the freeze. I circled back and they apologized even though it was totally my fault and they gave me an extra cup of ice cream to make up for it. Kudos to all 3 people I spoke to. Customer service is hard to come by but I experienced it on a superior...

this place doesn't deserve any stars at all. I went in yesterday and i had to wait over 35 minutes for my food and when they brought it out, order was wrong. So my kids got to eat cold food. the order was just for my kids. all they offered for the long wait was a float, which was all melted by the time i got home thanks for the wait, and small fries. No discount, they said, " just we have lots of offers going on and we are new". Own up to it and offer customer more than that to keep them coming back. We will never go there again. Bad service and very, very long wait time. It not like we were eating at red robin, applebee's, its a fast food place. Visalia A&W taste much better and has better service. And you don't have to wait over half and...