Burger King — Restaurant in Visalia

I read some reviews and it seems that people only leave reviews when they are mad. Problem is they come through a drive through and instead of checking bags before leaving, they wait until they are home, so they're mad. I've watched as I've sat in the restaurant and see how all the staff are trying to keep things moving, keep things clean and take care of everyone as fast as they can. Mistakes do happen and we have to bear some burden of responsibility for checking the order. It's always done this way at every business that gets product shipped in, why is it different here? People think that every order must be 100% accurate and it's all on BK, but that isn't reality. This location has always given me the best, freshest and hottest food/coffee on every order. You can eat here with confidence but remember if you come in at 9:30PM with a $45 order and expect to be driving off in 2 minutes, it isn't going to happen. Not here,...

Burger King is literally stealing money from me! I ordered on the Burger King app to pick up at the restaurant. I ordered 2 ice cream cones but when I got to the restaurant the ice cream machine was broken, of course. The employees tried to offer me a substitute but I wanted a refund back to my credit card but I was told to go back on to the app to talk to customer service. The customer service is just an automated message system that keeps trying to offer me credit to Burger King. I explain to the customer service that I’m done with Burger King because of their bad service at many of their restaurants locations. They still didn’t respond back or give me a refund. We need stop allowing Burger King to steal our money for Burger...

I will never go This place is horrible. I went through the drive-thru and a shift supervisor was in their car talking to the crew. I waited 15 minutes and then started honking my horn because I got tired of them talking. Finally 20 minutes later I I pulled up to the drive-thru and asked what the problem was and why it took so long. The employee said we had to wait for the food. I said did they even have a receipt I heard the whole conversation and they were giving food away to the other car. Bottom line 25 minutes later I left without any food. I will never go to this restaurant again the food is been cold the service is horrible and there are better places right down the street. Prices are too high for...