Sky Zone Trampoline Park — Attraction in Visalia

This is our second birthday party with Quantum Leap and the staff does not disappoint. We had Lexie as a host for both of our girls' birthday parties (one in August and one in January) and she is amazing! She was attentive, helpful, and available at a moment's notice. This time around, we didn't even need to buzz her, she was just there and ready to help. We so appreciate her help in making our daughter's birthday stress free and enjoyable!

We have 2 complaints and it has nothing to do with the facility or staff themselves:

It is a real bummer that Quantum Leap now utilizes their corporate office to book birthday party reservations. I called to book a party and left a message and their corporate office called me back. Unfortunately, because these people are not specifically in that location, he booked the wrong party area (I requested a specific one). Because he booked the wrong room, we also had to choose a different time than we wanted because the time we wanted was not available for that space. I'm glad I followed my gut because I called the actual facility and spoke to someone there the next day, realized it was the wrong space and fixed my reservation and was able to get it for the time we originally wanted. We should have never had to make that second phone call.

45 minutes for pizza, cake, and presents just isn't enough time. Especially if you are having a larger party. It ends up being a mad rush at the end to get everything cleaned up and out of there for the next party (which our host was so incredibly helpful in doing). My recommendation would be to extend the time, allowing for 2 hours. That extra 15 minutes would have been extremely helpful. Or looking into doing the birthday party, cake, and presents early and then jumping for the hour after, leaving time for clean up for the next party and everyone is already out of the space.

Overall, great experience - thank you again Lexie for...

Front end hosts were nice, my wife and kids went In to the play area before me by 2 minutes but didn't want to let me in with the same wristband they had. When I told him my family was already in there and I wanted to join them he accused me of sending little children in by themselves as if I was an irresponsible father. He is the gatekeeper, so if little kids got in on their own then it would have been his own fault. When he finally let me pass six small children ran past him ignoring his telling them to stop and his reaction was to shrug and ignore it. Through the next hour which I paid $225 for he stared, glared, and shook his head at me while I tried to enjoy myself with my kids. While he glared at me I saw 12 small kids run past him, no wristband, no supervision. His job is apparently not to watch for kids safety, it is to harass and be rude apparently. Furthermore if you bring your family be aware of ledges 1 to 1.5 feet tall all black with no definition for your senior citizen family observers or kids(three members of my family almost walked right off, including a 70 year old) could be seriously hurt. On top of that they didn't meet their end of the deal with multiple parts of the package we paid for nonexistent, including a t shirt for the 6 year old birthday girl. Synopsis: Don't waste your money, time, or promise to your children anything you paid for at this place because their staff doesn't care and can't fulfill the promise of what you paid good money for. Any other option would be better for your family than defy. Side note: the place is grimy, they do not wash the surfaces touched by everyone which is blatantly obvious with the greasy brown film on all regularly touched surfaces. I've seen cleaner gas...

Recently had sons birthday party there charged me $520 for only 30 min of jumping time. Party started at 3:45 told us to get there at 3:30 to sign waivers had to wait in a line for 15min then when waivers were completed went to the counter for them to tell us to re do the waivers because the system wasn't finding them and they laughed un professionally. By the time they were accepted my jumpers began at 4:15 and around 4:45 jumpers did restroom break to be told there jump time had ended and when we explained to the team member sorry not your party host go find them. When we found party host he ignored us 3 times while on his phone and flirting with the girls working there, we told him the situation and could care less of what he was hearing and told us we need to return to our party and we did so it took 25 min after requesting were our food was and took 10 min just to find drinks when we asked another member that had went up to clean another party we asked him if he could please retrieve our cake for us due to the fact our host went missing and did not tell us he was leaving nor did he ever check on us the team member just looked at us and said sorry not your party host. By the the time party ended no one went to tell us party has ended and had to clean up ourselves clean up which was included in the package we paid to much for, we could of easily walked out with out being noticed. When at checkout we explained once again to a team member of our experience she looked at another team member and told us so what do you want us to do? We told her never mind its obvious you don't care and she replied by saying have a nice day. I highly do not recommend this...