El Pollo Loco — Restaurant in Visalia

Today march 20th 2021 we went to pollo loco , it seemed they have new employees, the cashier Rafael was having trouble with taking our order, the problem was the manager blanca had a nasty attitude she was loud and rolled her eyes when they asked her for help, Rafael seemed afraid to even ask her for assistance because everytime he asked she got angrier and angrier, as a general manager she should be patient and willing to help her new employees. The food was good but we did wait 35 minutes to make the order and receive our food, I believe new employees should have more help, the manager noticed the long line and got an attitude everytime someone asked for help, not only did she have an attitude with her employees bit with me the customer while I was asking about a coupon a wanted to redeem, I believe her customer service needs improvement. I will not visit this location ever again. My family eat their very often but after this bad experience they will no longer be customer of el pollo loco in visalia california on Mooney blvd. The general managers name is blanca, id fire her on the spot. The crew needs a better leader someone willing to help then and lead them into providing better...

Waited 45 min for my order of nachos. Come to find out it was on the counter for 25 min. When i saw an order on the counter for a while , i asked if it was my # the kid said no. 15 min later i asked again. And the same kid said yes it mine. Everyone w in the place was waiting 30- 45 min for their order. Everyone was upset. I asked for my money back because you know what happen to nachos when they sit for a while. They made it sound like such a big deal and tried to blame me for not hearing the # called out. I ended up walking out. Paid $6 to waste an hour of my busy day. Not that anyone cares about that. I will never be back to the place, and i advise anyone else to beware. I wouldnt even give it...

Check out your Yelp reviews I use to work here before February 1 2016 this place is disgusting I pride myself on how the food I cook taste and how happy customers are I was pushed into a corner by management and fellow cooks leaving the grill completely empty during dinner hours I had to come into work with a empty grill multiple times telling the customers it would be a hour for chicken that is unacceptable also I was forced to cook expired food due to the incompetence of management chicken breast should not be green it's sad to see good employees pushed out because they care about the job they do it's sad your company is so horrible in Visalia I hope you care enough and will end the disgusting and unsafe way you run...