Round Table Pizza — Restaurant in Visalia

I'm from Tulare and we decided to check out the Visalia Round Table. The building is very roomy and there was like three to four families already eating or waiting for their food. We placed our order; one extra large specialty and one large two topping pizza, twelve bread sticks, soda and beer. It cost my $69. The cashier never told me the wait would be close to an hour. We didn't get our large two topping pizza until 50 minutes later. And it was with the wrong sauce. So I brought it to their attention. They offered to replace it in five minutes. I told them that we haven't even received our specialty pizza or bread sticks and they expect to replace the wrong pizza in five minutes?! Turns out, it took 20 more minutes for the large replacement pizza after which we received our specialty pizza and bread sticks. I was so mad at this point. I demanded a refund for the pizzas only and to my surprise they agreed to it. They mentioned that they should have forwarned us about the wait because they have call in orders as well as online orders to tend to. Had I known about the wait I would have been fine with waiting. The pizza that was wrong had a sweet sauce and the shift manager told me the didn't add enough water to the sauce which caused the sweet taste. Wrong! We figured out later that the cooks put sweet sauce on half out pizza while the other half had the right tomato sauce. Total disaster. They did redeem themselves by refunding our money and for that I'm greatful. Michelle was the shift manager who helped us out and was patient and nice to us. Thank you Michelle for...

Came for dinner with the whole family & decided to dine-in. They had a special that really wasn't a special & they didn't want to use the coupon for it, they no longer have a family salad (which is sad) but they brought back the all you can eat salad bar (which is great), the cinnamon twist aren't cinnamon twist anymore the guy said there called cinnamon churro twist (which they aren't as good as the original cinnamon twists but they are edible if you dip them in the caramel sauce which was a thick sauce not thin sauce), the pizza wasn't made the way we ordered it (it was thin crust, burnt & very saucy, we ordered thick crust & light sauce), the plates they brought over to us were dirty & had ranch & food still on them. They started cleaning & locked their doors an hour early after 3 more customers came in to order. One customer left upset, one claimed they were over charged and the other demanded his pizza be remade or that he get refunded because it's not what he ordered. Not sure if the employees were just tired or were just being lazy & rude so we decided to get the rest of our food to go & left, they locked the doors right behind us & turned off the lights. Round Table Pizza is our favorite but this location isn't that great so not sure if we'll be back to...

Showed up at noon on Sunday and 2 portions of their dining areas are closed for a party at 1pm and the only seating is outside on a cold day. At the register this girl with a piercing on her lip said "buffet?" not hi or any type of greeting, then after I sign the receipt she just stands there like a deer in headlights and I ask is that it? Yeah she replies. Such terrible service. Anyway as I'm eating I see about 4 groups come and leave after seeing there is no seats available and the girl and guy working there are acting like oh well. This is a great attitude to have about losing business for a company that has done nothing but struggle for the last couple of decades. My wife and I paid over 20.00 for our buffets and drinks and if those for groups would have gotten the same that would of been well over a hundred dollars but instead left tables empty for 2 parties? They still had an hour and could of offered people to sit there until 1245 as a courtesy and made their company some money and of course provided some good...