Geek Squad — Local services in Visalia

Stay away from geek squads protection service! I have my samsung flip 4 fully covered with the premium insurance. I went in recently to have it repaired just to find out that Visalia isn't an authorized repair location so I would have to send out my phone for a repair. My only other option there was to replace the entire device for $200. I asked what other options I had. They proceeded to give me Fresnos Geek squad information so I called. I spoke to someone that was supposedly working at the Fresno Geek squad. She told me with my premium insurance It would be free of charge. I even made sure to ask her if it was for the entire display and not only for the screen protector replacement that the flip 4's come with. She said yes. I had to verify because I would be comming from over an hour and a half away and i didn't want to go to find out it would still be $200... I also had her verify if they had the appropriate parts to fix this issue and she said she wouldn't be able to provide that information. So I went hoping they had the parts in stock. Fast forward to the Fresno location which is a authorized repair location for Samsung. I had an appointment set which was surprisingly booked for three different customers at the same time. The worker quickly informed me that It would not be free and that there was no such thing. He let me know that just to repair the device it would still come out to $200 for just the repair. Even if I would have had it repaired, It wouldn't be completed until the next day. At this point my time had been wasted and I was misinformed. It's ridiculous that a repair cost the same as an entire phone replacement! Safe to say I would strongly not recommend anything related to Geek Squad. Very unprofessional and overpriced. Samsung charges me less for insurance on a different flip 4 and they'll have it repaired for $29. STAY AWAY unless you want to be robbed and have your...

Took my laptop in almost a month and a half ago now for a simple keyboard fix. Was told geek squad fix’s everything and you can’t pick and choose what to fix, okay fine. A months goes by I’m told my laptop is done, come to find out who ever “fixed” my laptop the first time decided not to and then used tape to cover up the faulty repair (they lied). Geek squad caught it in time and sent it back. Now last week or so, I finally received my laptop back, I LITERALLY PLAYED A GAME FOR LESS THAN A HOUR BEFORE MY LAPTOP COMPLETELY SHUTOFF. It will not turn back on, so of course I had to take it back to geek squad for another possible month wait. I bought my laptop for $2000 back in 2019, and because it’s apparently to old, geek squad doesn’t want to replace MY property that THEY ruined. Literally, Geek Squad destroyed my last vacation destress plans before I graduate college. Now I did receive help from a great employee who really tried to help me out and get me a replacement for my laptop however his company didn’t agree. That employee is the only reason why I’m giving 2 stars. Other than that Geek Squad has lost...

I sat for over an hour and a half waiting for them to tell me they were going to send in my AirPods to apple. After that it should have been quick but no. Idk what they were doing in that little office but after 10 min of additional waiting for them to send my AirPods in to apple I ended up knocking on the door and asking for them back so I could just leave. Apparently they weren’t doing anything with them anyways because the girl quickly leaned over and grabbed them off of what I assume was a counter. Waiting over an hour and a half during lunch time when you have two toddlers with you is less than ideal and not at all what I was expecting. They could have at least told me to look around while I wait but they had me and my kids sitting at a table while they goofed off in their office. If I could give them less than two...