KAY Jewelers — Local services in Visalia

Place is a complete JOKE! If I could leave zero stars I would. I Took my wife’s ring in to have it repaired for diamonds that fell out “which is covered under warranty”. Only to find out that after having it shipped out to the shop for three weeks, they managed to resize the ring by 3 sizes smaller which was never even asked of to do so. Along with that horrible mistake they made by making it so small, that the ring no longer had the “13k” or “Neil Lane” Logo on it as well due to them resizing it so dam much! After going back in and asking to speak to management about the situation, no one had a TRUE complete answer relevant to what I even wanted to know other than, “Sometimes the shop just does what they think they have to do and don’t even look at the notes on what their suppose to do”! A complete joke, why pay for coverage on any of their products if they’re not going to fully back their warranty. Even know after sending it back in on 01/21/2024 and being promised that they would “rush the order” to have it back by 01/31/2024. I have yet to see the ring. This is pathetic customer service. As all they have to answer is stating that “people at the shop are sick or not coming into work”. Still doesn't give them the right to mess up an order this bad when the only thing that was ever asked in proof on paper was a simple diamond...

Exceptional Service and Unforgettable Experience at Kay Jewelers

I recently visited Kay Jewelers and had the pleasure of being assisted by Jay Jay From the moment I walked in, she greeted me with a warm and genuine smile, making me feel welcome and valued. Jay Jay’s knowledge and passion for jewelry were truly impressive. She took the time to listen to my needs and preferences, and guided me through their stunning collection with patience and expertise.

What stood out the most was Jay Jay’s dedication to ensuring I found the perfect piece. She provided thoughtful recommendations, explained the different options, and went above and beyond to accommodate my budget and style. Thanks to her outstanding service, I left the store with a beautiful Engagement ring that I absolutely adore.

I highly recommend Kay Jewelers and commend Jay Jay for her exceptional customer service. It's rare to find someone who genuinely cares about their customers and takes pride in their work. I will definitely be returning to Kay Jewelers for future purchases and will gladly refer my friends and family.

Thank you, Jay Jay for making my experience...

We’ve been buying our jewelry (wedding rings, necklaces, watches, etc) from Kay’s for the last 20 years. I’ve never been disappointed with our purchase and never felt pressured into buying anything. If anything, the sales reps have always given their honest opinions and have even talked me out of a purchase I would’ve regretted. This particular visit was for a simple early Father’s Day present and we ended up going home with a new wedding set. Jay-Jay was so fun to work with! She didn’t make us feel rushed while deciding on our purchases and was very patient with us when I would ask “how about this one?”. Once she got a feel of our style, she showed us a style that was an absolute bargain! We keep going back to Kay’s, not just for their awesome customer service, but they have an amazing protection plan. I’ve lost several diamonds and multiple broken necklaces and have always had them repaired without any questions asked. I do have to admit, turn around time was a little long on several occasions, but not to the point to where it was...