Visited on a Wednesday night with my husband and two children. Had tried this location once prior and was less than enthused but my husband has had better experiences than me there, so i reluctantly decided to try again. We got there around 7ish, walked in and no one was to be found, at the host area. Took a little while for the host on duty to realize we were waiting to be seated. She lead us into the front room, where only one other family, and two teenage girls were eating. For the restaurant business it was honestly a deader night and we like to avoid the hustle bustle restaurants as it is. The waitress took our order, not even sure what her name was... she didnt introduce herself. Asked several times for napkins, and even after getting our food, had to wait until she swung back around again to even ask for silverware we were not provided with. This took some time considering by that time we were now the only people seated in that section. After being provided the silverware, I cut my burger in half only to reveal, it was raw on the inside.... GROSS. Again, had to wait until I could flag someone down once more, as I had already gotten up twice to ask for things and was starting to feel like us eating there was an inconvenience. The girl who wasnt even our waiter came over to see what we needed, and i tried explaining that my burger was raw. She replied she couldnt hear me (over the incredibly loud music), so I spoke louder, almost yelling. She asked me how I had asked for it to be cooked. Restaurants are required to cook meat to a certain temperature, to serve. Medium well/medium is usually what you end up with. Not once did they ask me how I wanted my burger cooked, it was my assumption that it would come medium well or medium, possibly my fault, but I dont typically dine at this establishment. At this point my husband is frustrated too with the poor performance as well, and we ask to speak to the manager. She came over, and explained how busy they were and how it happens sometimes. Understandable, but please own the mistake. You are not busy, and my complaint does not require a comp meal, only asking for improvement of service. The replacement meal had not come out by the time my husband ate his entire wing/rib/mac plate, and my children were done eating as well, so i asked for it to be boxed up to go. Shame, because the family dinner really turned into a not so great experience for us. No urgency, general lack of care and compassion. Even my husband wont go back now..... lost a die hard fan for sure.