Pizza Factory — Restaurant in Wallace

I will NEVER patronize this establishment again. We reserved an area for a 7yo's birthday party, 1pm on Sunday. I was told I could come in early to decorate. They took my name, phone number, size of party etc and told me they looked forward to seeing us on Sunday. Arrived at 12:30 to decorate, doors were locked, called no answer, knocked loudly, still no answer. We waited outside in 32° weather for someone to show up to open. We waited until 1:15 and made other arrangements and left a note on the door for party guests with directions to new party location. I explained to every parent what had happened and apologized for the inconvenience. To make a long story short, I will never patronize this business again, nor will I ever direct anybody their way. Their lack of consideration for guests is all I need to know about them. No phone call, no note, nothing to explain why we were left standing in 32°weather with a bunch of 7yo's hungry for pizza. Extremely disappointing!! I have NEVER given a bad review to an establishment before, but this one deserves a -10 rating. Word of mouth travels quickly and my words for this establishment are scathing and pouring out of my mouth effortlessly. Food = who knows Service= -5 Never...

As others have mentioned, the service was kind of lacking. We, unwittingly, showed up about 5-minutes before closing. The one person working agreed to make us our pizza, but asked us to sit outside since they were closing. Fair enough, and it was a beautiful Fall evening. Sitting outside was quite enjoyable, and the inside didn't exactly look fantastic anyway. Kinda brought back memories, not all good, of my High School cafeteria so long ago.

The website today says that they deliver, but we were unable to get delivery during our visit last year. And that's part of why we showed up so late. So we took the stroll downtown for some pizza and really enjoyed the pizza and the town. I'd return for the pizza. I found it to be very good. But the location and service isn't anything to get...

Been here before; pizza is good. Today, well after being here an hour the guy serving us made sure two groups of people who came in after us got their pizza first. We ordered two, my kids get theirs and he says your will be out next. How do you not make them at the same time on the same order? Then after about 10 minutes we go ask about my pizza and they go over and check the oven and my pizza is burned to a crisp. Whoops. I just wanted to leave at this point after they offered to make a new one. I ask for a refund and they actually had to stones to still charge me for the portion we did get.

I understand things happen but this was a series of events that could have been at least partially remedied by giving us a...