I never write reviews, but I had a poor experience that hopefully will not happen to anyone else in the future. In mid December I called to order a Tiramasu cake for my mother's 60th birthday party that we were having on NYE. 10am on NYE, I call the store to ask for their closing hours so I know when to pick up the cake. I was told on the phone that they would be closing at 3pm, and that I could pick up anytime before then. Fast forward to 2pm, I am busy decorating for the party, so I miss a phone call from Nino's. They leave a voicemail saying that they are closing early and I need to get there ASAP. I see this voicemail at 2:20pm, as I am about to leave to pick up the cake. I call and no one answers. I rush out the door and get to Nino's at 2:30pm. No one is there, and there is a sign on the door that says they closed early at 2pm, even though they knew that I was coming before 3pm to get the cake. So, I did not have a cake for my mother's milestone birthday (she specifically requested Tiramasu). I was extremely disappointed and surprised at the poor service, especially since it is a small business. I can not speak to the quality of their product, but their customer service was extremely poor.