I never write reviews, but I had a poor experience that hopefully will not happen to anyone else in the future. In mid December I called to order a Tiramasu cake for my mother's 60th birthday party that we were having on NYE. 10am on NYE, I call the store to ask for their closing hours so I know when to pick up the cake. I was told on the phone that they would be closing at 3pm, and that I could pick up anytime before then. Fast forward to 2pm, I am busy decorating for the party, so I miss a phone call from Nino's. They leave a voicemail saying that they are closing early and I need to get there ASAP. I see this voicemail at 2:20pm, as I am about to leave to pick up the cake. I call and no one answers. I rush out the door and get to Nino's at 2:30pm. No one is there, and there is a sign on the door that says they closed early at 2pm, even though they knew that I was coming before 3pm to get the cake. So, I did not have a cake for my mother's milestone birthday (she specifically requested Tiramasu). I was extremely disappointed and surprised at the poor service, especially since it is a small business. I can not speak to the quality of their product, but their customer service was...
Read moreNino’s is amazing! Their food and baked goods are top notch and so is the service. We recently made a large pre-order for Paczki day and I had requested that the flavors be packaged separately since they were for many different staff members at my workplace. Not only did they package them separately and label the outside of the boxes, they also labeled the inside of the boxes and had arrows point at each flavor!
It really is the little things that mean the most. I’m sure Paczki day is one of their busiest times of the year yet they still took the time to go above and beyond to make sure we knew which Paczki was which.
Even when we eventually move from the Walled Lake area, we will still travel back to get some Nino’s. Highly, highly...
Read moreNinos Italian Bakery is a hidden gem in Walled Lake. This small, locally owned bakery consistently delivers some of the most amazing donuts and pastries around—always fresh, delicious, and beautifully crafted. My coworkers are thrilled when I bring them into the office! We’ve also enjoyed their loaves of bread and their whole cakes. Beyond the sweet treats, they offer a fantastic variety of savory options, sandwiches, pizza ingredients and take n bakes. Ninos has a small market of specially curated Italian specialties. The friendly and welcoming staff make every visit a pleasure. If you’re in the area, Ninos...
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