Wendy's — Restaurant in Walled Lake

As I type this review on 5/25/2021 I was just denied the ability to order inside, while standing inside at the front counter. Due to covid. This would normally not be an issue but I'm in my school bus. I am not able to go through drive-thrus at all. I asked the manager (white male with a beard hanging out all over the place from his mask) for the owners contact information which took a ridiculous about of time. Meanwhile another manager (older black lady) came over to tell me how I can drive my bus through their drive-thru, the drive-thru is not big enough for a bus. I asked what was their policy for semi-trucks drivers? They just don't get served? She tried to tell me semi-trucks drive through their drive-thru! Lol, I am also a semi-truck driver and use to be an instructor, I can emphatically tell you there is no way in the world a semi-truck is going to fit in this drive-through. This place is garbage. They don't care. Never will get a penny...

I would give 0 stars if possible, like this place is insane. I am a Dasher for Doordash, and every time I get an order for this specific location I usually go through the drive thru that was until wendys changed there policy they always tell me I have to come inside the lobby to pick the food up even though I told them I have a serious leg injury, they insist I come inside. Now heres the crazy part. So I just gave up on going through the drive thru and than started attempting to pick it up in the lobby. When I try to do that they tell me I have to pick up the order in the drive thru. And this happens every time I get an order at this location i mean every time. I understand if wendys is doing orders only in the lobby but this happens too frequently. Like make up your mind or even put a sign out. I never had this problem at any other location rude people...

Every single time we go there they mess up our order. We ordered two burgers. One plain with no cheese, no sauce, pickles, etc. that was even specified while ordering. And another burger with cheese and ketchup ONLY. What did we get? Two burgers: one with everything on it, and another with everything else on it - but no cheese. Then, I tried to call to get the order re made and no one picked up the phone, after trying a few times it went straight to voicemail. Another time we went to this location, they refused to remake our order because they were closing in 10 minutes. Needless to say, the staff is beyond unprofessional. You pay them $11 an hour and want to raise them to $15 an hour? Yet they’re unable to take simple orders? Extremely disappointed with this location and their...