Starbucks — Restaurant in Walnut Creek

I have been to this location for many times because I go to Crunch which is next door. This is my worst experience ever asking for a Latte.

I ordered a medium Soy Latte (I normally order regular Latte). First of all, the wait was more than 10 minutes, and there were only 3-4 people ahead of me. The guy before me got his drink and I waited for more than three minutes but there was no one there making drinks. Finally, a lady came back, she put the cold drink cup (without ice) right underneath the expresso machine (my understanding is don't add "hot" drink into the plastic cup). After she had the coffee in the cup, she added ice. Another lady took over, as she was adding the soy milk, I told her I don't want that drink as the hot coffee was dripped right into the plastic cup. I am concerned with the health hazard. Then the lady got an iced cup and added coffee into the cup. Afterwards, she topped more ice to the cup (I don't know why she did that for). She left no room for soy milk (probably only two mouth full of soy milk). It ended up tasted awful (bitter and without the soy milk taste). I took a sip and gave it back to her. The lady kept on saying it is how they make it. The lady went to the manager (who put the cold drink cup right under the expresso machine for coffee). She came and asked me how I wanted. I questioned her about whether they should pour the coffee into the iced cup then add milk/soy milk. They said that is not how they make (she stated, if I wanted that way, I should have ordered soy milk macchiato). For Latte, they always have coffee in the cup first before adding ice, then milk. She then asked me step by step how I wanted my latte to be done (as she was making it), like my way is out of norm. The other lady was just standing there enjoying the scene. I told the ladies, Latte is the only drink I order basically (hot or iced depending on the weather). I watch how others make it. This is the first time seeing how it made differently from others, especially having the hot dripped coffee right into an un-iced plastic cup.

I would recommend the Headquarters that they should have better trained their employees, especially when the shop locates next to a gym where more people are concerned...

This says inside safeway but its not. In the same shopping center but the stand alone starbucks is my favorite. I order from the mobile app daily. Im a big starbucks drinker and have ordered through my app at many different locations. This is the only place that always has my order ready, they know me now and as soon as i walk in they smile to greet me and i can walk out within a minute sometimes.. The people are so friendly. There is a tall guy with dark hair i wish i knew his name but hes the best. Hes been working there for awhile it seems.. he knows what he's doing and ive seen him training newer associates but doesnt act cocky like ive seen at other starbucks with people who are training. Hands down best starbucks. Especially if u use the app...

Staff here are so rude and unhelpful (on duty between 1040-1120 today). When I asked a question about how to earn Starbucks reward stars on my app and how to earn points on a purchase just made, the staff where really aggressive and unhelpful to me and just tried to get rid of me by talking in a condescending tone even though I was just confused about how your loyalty system works. Shocking the staff working here don't understand it. Even though I was trying to be loyal to Starbucks in my question, this experience made me feel like never stepping into a Starbucks ever again. Is it so hard to be kind and considerate to customers who are...