I've ordered from a lot of food establishments around Waltham, many of which are pizza places, but never have I had such a terrible experience as I did with Waltham Pizza.

I ordered three dinners and an order of cheesy garlic bread for delivery. The salad that was supposed to come with one of the dinners was missing when my order arrived. On top of that, one of the other dinners was missing entirely.

I called Waltham Pizza to report the issue and even trying to get through to them was an unpleasant experience. The first time I called, I was sent to a voicemail box which was full. The same thing happened the second time I called. On the third try, a woman answered but immediately put me on hold. After being on hold for 10 minutes, I called a fourth time from another phone (while my first call was still on hold), and was immediately put on hold again.

I finally got through on my fifth attempt. When I told her that one of my dinners was missing, she admitted that she intentionally sent out my order with items missing because they were "out of pasta". So instead of doing the right thing and calling me to let me know, she sent my order out incomplete and still charged me for the missing items. When I asked for a refund, she said that she was too busy and that I would need to deal with Grubhub instead.

The food that I did manage to receive was terrible. The cheesy garlic bread was burned and was overpriced for the amount you get. The cheeseburger was low quality (I've cooked better cheeseburgers at home) and it was cold. The French fries that came with it were also cold.

The food was bad and the service was the worst I've ever experienced. There are lots of other (better) pizza places in Waltham to choose from, I see no reason to ever order from Waltham Pizza again.